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  1. Today
  2. Brett Burton

    Default program

    Thank you Heidi, it seems to be working after I followed your directions :)
  3. Is there a limit on file size? That shouldn’t matter, especially since it allowed me to upload it for signature. And no, I cannot download it on any device. I have tried on a desktop, phone, and iPad.
  4. Hi Cody, Is the file size very large since it is the only one file causing this issue? So this file actually can be downloadable on your tablet but not iPad? If so, it could be the iPad internet connection. Then you are advised to diagnose the internet such as connecting to a different Wi-Fi or try Safari to see if that works. Thanks for your cooperation.
  5. Heidi Chan

    Default program

    Hi Brett, Below are the screenshots to guide you through this issue: 1 Right click the PDF to choose the option of Open With>Choose another app. 2. Click More apps and mark the choice of Always use this app to open .pdf files. 3. Then click Look for another app on this PC and mark the choice of Always use this app to open .pdf files. 4. Then go to this destination: C:\Program Files (x86)\Wondershare\PDFelement 6 Professional to find PDFelement.exe setups. Hope this helps.
  6. Heidi Chan

    Execution trop longue

    Hi Yibbou, My apologies. It seems more like the capacity issue of our program instead of the storage issue. What we can do and will do is to keep improving the capacity of our program in the future. Thanks for your understanding and support.
  7. Heidi Chan

    Document collaboration

    Hi Brian, What kind of collaboration do you refer to? To synchronize files? We have a kind of license which enables administrators to manage license on the online license management portal. Anything you would like to know, feel free to ask. Best,
  8. Heidi Chan

    Co editing pdf

    Hey Brian, Yes, you can share the file with your co-worker via email or via Dropbox/Google Drive if your co-worker and you share the same account. Hope this helps. Best,
  9. Heidi Chan

    Grid Lines

    Hi Mike, I am afraid not, for now. I will forward this thread to the feature request pooling. Thanks for your suggestion!
  10. Heidi Chan

    (German) Kein Update möglich

    Hi Sascha76, After checking your account, it is found that you have upgraded to Professional version at the discounted price. I bet your issue shall be resolved already? Best,
  11. Heidi Chan

    Error message when trying to update

    Hi Mona, Either downloading from the link above and from our official website fail to work? Then could you please screenshot any error message/report so that we can further diagnose this issue? Thanks.
  12. Hi Åke, It shall be working now. Please try again with your license. Best,
  13. Yesterday
  14. Yibbou

    Execution trop longue

    Thank you Heidi, 16GB is not small as RAM for a laptop. Most laptop have around 8GB of RAM. best regards
  15. Last week
  16. Brett Burton

    Default program

    How do I make Wondershare my default PDF program on my Lenovo Yoga 520, using Windows 10? If I click "Open With" on a file, Wondershare is not even listed as an option. The only way I can use it is to open Wondershare and drag the file into it. Thanks in advance for your help
  17. Mona Nüssli

    Error message when trying to update

    Dear Heidi I'm so sorry to bother you again, but I have to tell you: it doesn't work. Do you have any other suggestions? Best regards Mona
  18. Brian Q

    Document collaboration

    How do I collaborate with a colleague using pdfelement
  19. Brian Q

    Co editing pdf

    I'm using PDFElement Pro can I share and edit a pdf document with a co-worker who also has PDFElement
  20. Mike Warren

    Grid Lines

    Hi, is there a grid lines feature for Windows PDFelement? Regards Mike
  21. Sascha76

    (German) Kein Update möglich

    Habe jetzt ein Update auf die Pro Version gemacht mit dem 24 Monats Upate. Leider klappt das damit auch nicht.
  22. Heidi Chan

    How do I reorder Form Fields

    Hi Martin, Could you please send us your document so that we can have a test? We did more test on our side and did not replicate what is happening on your side. The tabs in each page is actually separated and can be re-ordered during our test. Best,
  23. Heidi Chan

    custom Javascript

    Hi Michael, I am afraid that our program does not support to run java script for now. As for your request, to be honest, I do not quite understand. Could you explain what is the custom PDF stamps used for? And what does the root directory refer to? Any screenshots will be appreciated. Thanks in advance.
  24. Sascha76

    (German) Kein Update möglich

    Hallo, ich habe bei mir die Version 6.7.12.3422 (20181210) drauf und wollte jetzt ein Update auf 6.8 machen. Leider bekomme ich nur eine Fehlermeldung: Woran liegt das ? Meine Lizenz habe ich am 21.12.2018 gekauft. Habe mir unten aus dem Footer auch bereits die mac-pdfelement6_full3009.dmg runter geladen und neu Installiert, aber es ändert sich leider nichts. Mfg Sascha
  25. Heidi Chan

    Orange Triangle with Exclamation Point

    Hi Mark, Thanks for attaching the file. I wonder what version is installed on your computer? It turns out that this Orange Triangle with Exclamation Point issues does not occur on my 6.8.7 version of PDFelement 6 Professional. Please let me know if you find out more. Best,
  26. Heidi Chan

    Software cannot be installed

    Hi Simon, Could you please try this download link? http://download.wondershare.com/cbs_down/pdfelement6_full4225.exe Hope this helps. Best,
  27. simonwxh

    Software cannot be installed

    Hi there, I can't install the software smoothly.Prompt when opening the installation package:The setup files are corrupted.Please obtain a new copy of the program. I downloaded it from here:http://download.wondershare.com/pdfelement6_full4225.exe What should I do now? In addition, If you need more information just let me know. Thanks for your help and wait for your reply! Best regards
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