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  1. Past hour
  2. Today
  3. Sascha76

    (German) Kein Update möglich

    Habe jetzt ein Update auf die Pro Version gemacht mit dem 24 Monats Upate. Leider klappt das damit auch nicht.
  4. Heidi Chan

    How do I reorder Form Fields

    Hi Martin, Could you please send us your document so that we can have a test? We did more test on our side and did not replicate what is happening on your side. The tabs in each page is actually separated and can be re-ordered during our test. Best,
  5. Heidi Chan

    custom Javascript

    Hi Michael, I am afraid that our program does not support to run java script for now. As for your request, to be honest, I do not quite understand. Could you explain what is the custom PDF stamps used for? And what does the root directory refer to? Any screenshots will be appreciated. Thanks in advance.
  6. Sascha76

    (German) Kein Update möglich

    Hallo, ich habe bei mir die Version 6.7.12.3422 (20181210) drauf und wollte jetzt ein Update auf 6.8 machen. Leider bekomme ich nur eine Fehlermeldung: Woran liegt das ? Meine Lizenz habe ich am 21.12.2018 gekauft. Habe mir unten aus dem Footer auch bereits die mac-pdfelement6_full3009.dmg runter geladen und neu Installiert, aber es ändert sich leider nichts. Mfg Sascha
  7. Heidi Chan

    Orange Triangle with Exclamation Point

    Hi Mark, Thanks for attaching the file. I wonder what version is installed on your computer? It turns out that this Orange Triangle with Exclamation Point issues does not occur on my 6.8.7 version of PDFelement 6 Professional. Please let me know if you find out more. Best,
  8. Heidi Chan

    Software cannot be installed

    Hi Simon, Could you please try this download link? http://download.wondershare.com/cbs_down/pdfelement6_full4225.exe Hope this helps. Best,
  9. simonwxh

    Software cannot be installed

    Hi there, I can't install the software smoothly.Prompt when opening the installation package:The setup files are corrupted.Please obtain a new copy of the program. I downloaded it from here:http://download.wondershare.com/pdfelement6_full4225.exe What should I do now? In addition, If you need more information just let me know. Thanks for your help and wait for your reply! Best regards
  10. Yesterday
  11. Mark Bonner

    Orange Triangle with Exclamation Point

    2018 12 Man In Mirror 02.pdf
  12. Heidi Chan

    not print note

    Hi Silvio, Please see the screenshot below to see if this gives a clue: Hope this helps.
  13. Hi Joachim, Gladly that you are willing to try PDF Converter Pro as the solution temporarily. Could you please let me know your order number or licensed email for PDFelement 6 Professional? After verifying your order info, I will send the license code and download link of PDF Converter Pro to your email. Thanks for your cooperation in advance.
  14. Here, this should do. I scrolled down to screenshot so it wouldn’t get any personal info. The first one is when I click the link in email and the second one is when I click download in my account. I am currently on my iPad.
  15. Heidi Chan

    Creating Box with mask

    Hi Richard, We downloaded your PDF and did more test on our side. It turns out that the error message window will pop up. If this is not the same for your side, could you please update to the latest version? If it still fails, then recording a video to show us this issue will be helpful to sort it out. Thanks and best,
  16. Hello, I use Firefox and chrome on my windows desktop using the latest version. I have tried on my tablet and on my phone, both use safari with latest versions. I have got my other documents to finally download but just not this one. I have not installed any new software that would cause this. Two things to note, first, on my email notification that I received saying my client signed the document, when I click that link or copy and paste the given link, it says error on the page. Second thing to note, when I login to my account, it shows the document is signed and I can see all my clients information so I know everything was signed. But when I click download at the top of the document, all it does is give the round circle download symbol in the middle of my document. I have left it on that circle for a while thinking it was just taking a while to download, but it is just staying on the page. I’d rather not screenshot and share it here since it has my clients personal info on it.
  17. Heidi Chan

    Font bug

    Hi Han, Could you please send that PDF to us for further test and analysis? Awaiting your update.
  18. Hi Cody, My apologies for the delayed response and for the ongoing issue. For any question for eSign+ (that has been renamed after SignX now), you are welcomed to leave message on this forum. For this issue you experienced, could you please disclose three piece of information as below: 1. What browser are you using right now? For what version? 2. Could you please screenshot the interface of how the download fail to work within SignX and send that to us? 3. Did you install any kind of software that might prevent this download from taking place? Awaiting your reply. Best,
  19. Heidi Chan

    Use of time format with AM/PM

    Hi Christian, My apologies for the delayed response. Exactly. It will be converted to 10 p.m automatically. Best,
  20. Heidi Chan

    registration

    Hi Leo, Could you please screenshot your purchase record from "bundlehunt" and send it and the licensed email to us? We will investigate further on this license. Thanks.
  21. Last week
  22. michael villanueva

    custom Javascript

    My apologies before hand but I'm doing some research for my company. Do you have the ability to place custom javascript files in the root directory like adobe pdf? Our company uses some custom javascript and a custom pdf stamps that are placed in the root directory and in the user/appdata/roaming directory.
  23. Martin Warburton

    How do I reorder Form Fields

    Have reordered fields on a page (84 of them) several times and finally had the reminder window come up. But I cannot now move onto another page to re-order those tabs. I can move to another page and edit the auto-created fields, and add new check-box fields, but when I try to 'Show Tab Numbers' it jumps back to the previous page. Any suggestions?
  24. Silvio Borletto

    not print note

    How do I make a print in which all the comments appear? he prints the yellow comic book but not the content. do you have any ideas? thank you
  25. Hi, Thanks for the answer. That's a long time to miss out on a feature 😕 But in that case, we would like to try PDF Converter Pro. You said that you could send me a license code free of charge? Can we have one for all 5 users or just one? Thanks again, / Joachim
  26. Great attribute to NoHacksPlease. Our team find it helpful too. It is comforting to see so much talents attributing to the forum. And we will take the accuse for this and try to do better next time.
  27. Hi Joachim, The new update will arrive in April approximately. Thanks for staying tuned.
  28. Heidi Chan

    Images failing to show anything but white

    Hi Jonathan, It is assumed to be a rendering issue. Could you please send us this specific PDF for our further analysis and improvement? Thanks in advance.
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