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Rebecca Chen

Product Support
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Rebecca Chen last won the day on June 22

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About Rebecca Chen

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  1. Rebecca Chen

    The signature does not show in singx

    Sounds good, thanks!
  2. Rebecca Chen

    Convert from pdf to Word on Mac

    Hey Athol, I've converted the file on my end as well. For the most part it looks pretty good, just a few words get cut off at the end and the tables at the end are a little skewed. It's common for the conversion to not be 100% accurate because the software may have trouble reading complicated layouts. To address the issue of the words being cut off, I changed my text to calibri body. For the tables, I would suggest editing them in PDFelement first and importing them into the word file separately after. Best, Rebecca
  3. Rebecca Chen

    Password Remover - Not Working

    Hi Metheny, Can you please send us a few of the files that you're not able to remove the password from? Our email is pdfelement@wondershare.com. Thanks! Best, Rebecca
  4. Rebecca Chen

    File Has DOUBLE VIEW

    Hey Martinj, If by side-by-side, you mean that it goes "page 1, page 1, page 2, page 2, page 3, page 3...", you can go into: Page -> Extract -> Page Range: All -> Subset: Even pages. The new extracted file should be free of duplicates. Could you please attach/email us (pdfelement@wondershare.com) the original file? We would like to see why the pages are duplicating. Best, Rebecca
  5. Rebecca Chen

    I can't log in again

    Thanks for letting us know. I'll pass this on to the developers. We apologize for the inconvenience!
  6. Rebecca Chen

    I can't login

    Hey Zachary, Thanks for getting in touch. Are you inquiring about PDFelement or Sign X? Edit: I just saw another user report about this for SignX. We've alerted the developers. Apologies for the inconvenience! Best, Rebecca
  7. Rebecca Chen

    Customized Stamps

    Hey Michael, Apologies for the delay in response. Our stamps are fairly limited in that you can only choose from the default and you are not able to edit colors. Otherwise, yes, you would need to find an image. However, once you create a stamp, it will be added to the stamps list under "Custom" and you can use it in the future. Best, Rebecca
  8. Rebecca Chen

    Numeric signature

    Glad to hear 🙂
  9. Rebecca Chen

    The signature does not show in singx

    Hey Nee, I'd like to take a look at the files involved. Due to the sensitive nature of your documents, I've sent you an email. I have also removed your contact information from the original post to protect your privacy. Best, Rebecca
  10. Rebecca Chen

    the program crash

    Thanks for sending those over, Alejandro!
  11. Perfect, glad to hear! Thanks for letting us know!
  12. Rebecca Chen

    Issue with OCR when converting to Word

    Hey Cathy, At a quick glance, it looks as though the OCR turned out pretty good. Please let me know if there are any issues! IRPF 2013 CATHERINE_OCR.pdf
  13. Rebecca Chen

    Save to File Name before opening doc in PDF Element

    Hey Don, I'm not familiar with CAD, but in this case, I think you would only be able to use the "Combine" feature on PDFelement to make all the individual PDFs into one, unless they were all from ONE FILE in the CAD program. Best, Rebecca
  14. Rebecca Chen

    Numeric signature

    Hey Zack, The signatures should be compatible, but you can always test it out in our free trial version first! Best, Rebecca
  15. Rebecca Chen

    Opening Multiple Instances of PDF Element

    Hey Don, You are able to set PDFelement as your default PDF viewing/editing program so that when you double click on a file, it will open directly in PDFelement: Please let me know if this is what you're looking for! Best, Rebecca
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