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Rebecca

Product Support
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Rebecca last won the day on June 22 2018

Rebecca had the most liked content!

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About Rebecca

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    Master

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  1. I have a new computer and am getting the message that I've exceeded my number of authorized installations.

    How can I install this on my new computer?

  2. Rebecca

    OCR

    Hey @27t, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  3. Rebecca

    OCR Problem

    Hey @Amar Sharma, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  4. Rebecca

    OCR function does not work

    Hi all, @ari @Wes @yqq @Radosław An update: The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  5. Rebecca

    OCR Problem

    Hey Lisa, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  6. Rebecca

    SETTINGS : Metric vs Imperial choice

    This feature hasn't been implemented yet. If you would like, you can post it in our feature suggestion forum!
  7. Rebecca

    OCR function does not work

    @Wes @yqq @Radosław We've received your emails, thanks! We will get to it ASAP, most likely within the next 24 hours.
  8. Rebecca

    Not Responding after running ocr

    Hey TNinsure, What is different after you updated the OCR? What issues are you seeing? Best, Rebecca
  9. Perfect, thanks for letting us know!
  10. Rebecca

    OCR & Registration

    No problem! Happy to help. 🙂 If you ever have any questions about moving your team over to PDFelement feel free to connect with business[@]wondershare.com.
  11. Rebecca

    OCR function does not work

    @ari @Wes @Radosław @yqq Did you all buy from the Apple App store/other third party? If yes, please shoot pdfelement@wondershare.com an email with the following information for assistance with a new license: Proof of purchase from third party vendor (eg. invoice) A link to this thread. If not, you can try the following download links. These include the OCR in the installation package: Mac Pro: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Windows Pro: http://download.wondershare.com/pdfelementforbiz.exe Let us know if this helps! Best, Rebecca
  12. Thanks for sending those, José. We will take a look!
  13. Rebecca

    OCR & Registration

    Hi Enigmaeon, Thanks for reporting this. Glad the OCR is working! Not sure which link you used to download but I found that this one (with the OCR included) helps most users: http://download.wondershare.com/pdfelementforbiz.exe. I've attached it for future reference! In terms of the registration issue, this occurs because each copy of PDFelement can only be registered on ONE device (refer to Wondershare's user agreement). Many users run into this when they are upgrading their computers or hard drives, and you can connect with our support team at pdfelement@wondershare.com to get this fixed once you decide which device you want to keep PDFelement on. 🙂 Best, Rebecca
  14. Rebecca

    Application does not work

    Thanks for the tip, Patrick 🙂
  15. Rebecca

    OCR function does not work

    Hey Dmitry, Thanks for reaching out. You can download the full program for Mac with OCR here: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Let me know if this helps! Best, Rebecca
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