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Rebecca

Product Support
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Rebecca last won the day on June 22

Rebecca had the most liked content!

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About Rebecca

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    Master

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  1. Rebecca

    PDF restricted permissions

    Hey Don, Thanks for reporting this in such detail. The development team will look into this further to see what can be done to improve security. @Heidi Chan Regards, Rebecca
  2. Hey Swiss, Thanks for attaching the document! I'll answer your inquiries in order: 1) I'm not 100% sure of the technicalities behind the recognition technology when it comes to content, but personally, I've had success when there are lines or boxes to indicate answers. 2) No, there is no option to specify character spacing in form fields. I can see why that would be useful in your case! Best, Rebecca
  3. Rebecca

    OCR

    Hey @27t, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  4. Rebecca

    OCR Problem

    Hey @Amar Sharma, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  5. Rebecca

    OCR function does not work

    Hi all, @ari @Wes @yqq @Radosław An update: The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  6. Rebecca

    OCR Problem

    Hey Lisa, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  7. Rebecca

    The signature does not show in singx

    Hey RichW, Once you log in to Sign X, upload a document, and add the emails of the people who need to sign your document, there will be a pop-up explaining how to use the software. Best, Rebecca
  8. Rebecca

    SETTINGS : Metric vs Imperial choice

    This feature hasn't been implemented yet. If you would like, you can post it in our feature suggestion forum!
  9. Rebecca

    OCR function does not work

    @Wes @yqq @Radosław We've received your emails, thanks! We will get to it ASAP, most likely within the next 24 hours.
  10. Rebecca

    PDF restricted permissions

    Hey Don, Glad to hear! I've set it so that users can print in High Resolution but NOT make any changes unless they know the password. I sent it to my colleague and on his screen, you can't select/use any of the editing functions (because they are greyed out) unless you know the password (the pop-up under the ribbon allows you to "enable editing" if you know the code). I've attached the protected document here for you to test. The password is 12345. PDFelement-Brochure TEST PROTECT.pdf Best, Rebecca
  11. Rebecca

    Camera Feature

    No problem! Glad it helped 🙂
  12. Rebecca

    PDF element Pro 6 - Product Activation

    No problem, happy to help. Let us know if you have any other question!
  13. Rebecca

    Not Responding after running ocr

    Hey TNinsure, What is different after you updated the OCR? What issues are you seeing? Best, Rebecca
  14. Perfect, thanks for letting us know!
  15. Rebecca

    OCR & Registration

    No problem! Happy to help. 🙂 If you ever have any questions about moving your team over to PDFelement feel free to connect with business[@]wondershare.com.
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