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Rebecca

Product Support
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Everything posted by Rebecca

  1. How are you using PDFs at school? What is your experience with documents as you’re doing your homework? Submit an original video with us and share your take on our topic: PDFs in Education. All participants will receive a free copy of PDFelement 6 Pro (valued at $99.95) and the winning student will be awarded with $1,000 USD. Check out this link for additional details! Eligibility: The 2018 PDFelement Scholarship is open to all students above 17 years of age who are enrolled in an accredited post-secondary institution in any location worldwide.
  2. Rebecca

    PDF restricted permissions

    Hey Don, Thanks for reporting this in such detail. The development team will look into this further to see what can be done to improve security. @Heidi Chan Regards, Rebecca
  3. Hey Swiss, Thanks for attaching the document! I'll answer your inquiries in order: 1) I'm not 100% sure of the technicalities behind the recognition technology when it comes to content, but personally, I've had success when there are lines or boxes to indicate answers. 2) No, there is no option to specify character spacing in form fields. I can see why that would be useful in your case! Best, Rebecca
  4. Rebecca

    OCR

    Hey @27t, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  5. Rebecca

    OCR Problem

    Hey @Amar Sharma, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  6. Rebecca

    OCR function does not work

    Hi all, @ari @Wes @yqq @Radosław An update: The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  7. Rebecca

    OCR Problem

    Hey Lisa, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  8. Rebecca

    The signature does not show in singx

    Hey RichW, Once you log in to Sign X, upload a document, and add the emails of the people who need to sign your document, there will be a pop-up explaining how to use the software. Best, Rebecca
  9. Rebecca

    SETTINGS : Metric vs Imperial choice

    This feature hasn't been implemented yet. If you would like, you can post it in our feature suggestion forum!
  10. Rebecca

    OCR function does not work

    @Wes @yqq @Radosław We've received your emails, thanks! We will get to it ASAP, most likely within the next 24 hours.
  11. Rebecca

    PDF restricted permissions

    Hey Don, Glad to hear! I've set it so that users can print in High Resolution but NOT make any changes unless they know the password. I sent it to my colleague and on his screen, you can't select/use any of the editing functions (because they are greyed out) unless you know the password (the pop-up under the ribbon allows you to "enable editing" if you know the code). I've attached the protected document here for you to test. The password is 12345. PDFelement-Brochure TEST PROTECT.pdf Best, Rebecca
  12. Rebecca

    Camera Feature

    No problem! Glad it helped 🙂
  13. Rebecca

    PDF element Pro 6 - Product Activation

    No problem, happy to help. Let us know if you have any other question!
  14. Rebecca

    Not Responding after running ocr

    Hey TNinsure, What is different after you updated the OCR? What issues are you seeing? Best, Rebecca
  15. Perfect, thanks for letting us know!
  16. Rebecca

    OCR & Registration

    No problem! Happy to help. 🙂 If you ever have any questions about moving your team over to PDFelement feel free to connect with business[@]wondershare.com.
  17. Rebecca

    OCR function does not work

    @ari @Wes @Radosław @yqq Did you all buy from the Apple App store/other third party? If yes, please shoot pdfelement@wondershare.com an email with the following information for assistance with a new license: Proof of purchase from third party vendor (eg. invoice) A link to this thread. If not, you can try the following download links. These include the OCR in the installation package: Mac Pro: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Windows Pro: http://download.wondershare.com/pdfelementforbiz.exe Let us know if this helps! Best, Rebecca
  18. Rebecca

    Camera Feature

    Hey DivaCary, To access the camera on Windows: View -> Camera icon (right side) -> use mouse to click and drag an area for screenshot. You can copy or save the result. Best, Rebecca
  19. Thanks for sending those, José. We will take a look!
  20. Rebecca

    OCR & Registration

    Hi Enigmaeon, Thanks for reporting this. Glad the OCR is working! Not sure which link you used to download but I found that this one (with the OCR included) helps most users: http://download.wondershare.com/pdfelementforbiz.exe. I've attached it for future reference! In terms of the registration issue, this occurs because each copy of PDFelement can only be registered on ONE device (refer to Wondershare's user agreement). Many users run into this when they are upgrading their computers or hard drives, and you can connect with our support team at pdfelement@wondershare.com to get this fixed once you decide which device you want to keep PDFelement on. 🙂 Best, Rebecca
  21. Rebecca

    PDF restricted permissions

    Hi Don, Once you set the permissions, the user shouldn't be able to make changes, even on Preview: Protect -> Password -> Permissions Below, you can see that I was able to drag a separate page from another PDF in Mac Preview. However, when I close the program to save it, the changes do not save. When I export the file, there is a pop-up letting me know that I can't export because it is password protected. Let me know if this helps! Best, Rebecca
  22. Rebecca

    PDF element Pro 6 - Product Activation

    Hi Joerg, This is because, as mentioned in our user agreement, the program only allows the user to activate PDFelement on ONE device. This is the case even if you are switching computers or upgrading your hard drive. I've sent you an email and cc'ed the support team who can assist you with this on the backend if you would like to switch the device that your program is on. 🙂 Best, Rebecca
  23. Hi Ralf, Yes, the convert to ePub is available on Pro. To clarify, did you purchase and a Pro version? If yes, you can download the Pro version (with OCR) here: http://download.wondershare.com/pdfelementforbiz.ex. The screenshot shows that you are using the Standard version; the two are different software. Best, Rebecca
  24. Rebecca

    Move license to new machine

    Hi there, Thanks for reaching out. To find support on this, please email pdfelement@wondershare.com! Best, Rebecca
  25. Rebecca

    Educator Discount

    Hey Frank, It appears to be working for me, can you send a screenshot of the error? I've attached mine as well. In the meantime, feel free to apply manually by sending an email to pdfelement@wondershare.com. Just let us know that the education discount page wasn't working for you and tell us your edu email address OR attach any of the following documents for proof: school ID card, report card, transcript, tuition bill or statement. Best, Rebecca
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