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Rebecca

Product Support
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Everything posted by Rebecca

  1. How are you using PDFs at school? What is your experience with documents as you’re doing your homework? Submit an original video with us and share your take on our topic: PDFs in Education. All participants will receive a free copy of PDFelement 6 Pro (valued at $99.95) and the winning student will be awarded with $1,000 USD. Check out this link for additional details! Eligibility: The 2018 PDFelement Scholarship is open to all students above 17 years of age who are enrolled in an accredited post-secondary institution in any location worldwide.
  2. Rebecca

    OCR

    Hey @27t, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  3. Rebecca

    OCR Problem

    Hey @Amar Sharma, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  4. Rebecca

    OCR function does not work

    Hi all, @ari @Wes @yqq @Radosław An update: The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  5. Rebecca

    OCR Problem

    Hey Lisa, The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! Best, Rebecca
  6. Rebecca

    SETTINGS : Metric vs Imperial choice

    This feature hasn't been implemented yet. If you would like, you can post it in our feature suggestion forum!
  7. Rebecca

    OCR function does not work

    @Wes @yqq @Radosław We've received your emails, thanks! We will get to it ASAP, most likely within the next 24 hours.
  8. Rebecca

    Not Responding after running ocr

    Hey TNinsure, What is different after you updated the OCR? What issues are you seeing? Best, Rebecca
  9. Perfect, thanks for letting us know!
  10. Rebecca

    OCR & Registration

    No problem! Happy to help. 🙂 If you ever have any questions about moving your team over to PDFelement feel free to connect with business[@]wondershare.com.
  11. Rebecca

    OCR function does not work

    @ari @Wes @Radosław @yqq Did you all buy from the Apple App store/other third party? If yes, please shoot pdfelement@wondershare.com an email with the following information for assistance with a new license: Proof of purchase from third party vendor (eg. invoice) A link to this thread. If not, you can try the following download links. These include the OCR in the installation package: Mac Pro: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Windows Pro: http://download.wondershare.com/pdfelementforbiz.exe Let us know if this helps! Best, Rebecca
  12. Thanks for sending those, José. We will take a look!
  13. Rebecca

    OCR & Registration

    Hi Enigmaeon, Thanks for reporting this. Glad the OCR is working! Not sure which link you used to download but I found that this one (with the OCR included) helps most users: http://download.wondershare.com/pdfelementforbiz.exe. I've attached it for future reference! In terms of the registration issue, this occurs because each copy of PDFelement can only be registered on ONE device (refer to Wondershare's user agreement). Many users run into this when they are upgrading their computers or hard drives, and you can connect with our support team at pdfelement@wondershare.com to get this fixed once you decide which device you want to keep PDFelement on. 🙂 Best, Rebecca
  14. Rebecca

    Application does not work

    Thanks for the tip, Patrick 🙂
  15. Rebecca

    OCR function does not work

    Hey Dmitry, Thanks for reaching out. You can download the full program for Mac with OCR here: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Let me know if this helps! Best, Rebecca
  16. Rebecca

    Memory Error, Blank scans

    Thanks for reporting the forum error! We'll look into it.
  17. Rebecca

    Password Remover - Not Working

    Hi Metheny, Can you please send us a few of the files that you're not able to remove the password from? Our email is pdfelement@wondershare.com. Thanks! Best, Rebecca
  18. Rebecca

    the program crash

    Thanks for sending those over, Alejandro!
  19. Perfect, glad to hear! Thanks for letting us know!
  20. Rebecca

    Issue with OCR when converting to Word

    Hey Cathy, At a quick glance, it looks as though the OCR turned out pretty good. Please let me know if there are any issues! IRPF 2013 CATHERINE_OCR.pdf
  21. Rebecca

    change the spacing between line

    Hi Hong, please refer to my response on your original post!
  22. Rebecca

    Number of authorized installations?

    Thanks for reporting this issue! I believe you are using the Sign X product, and I've forwarded this to the developers. Hopefully you'll be able to log in soon.
  23. Rebecca

    Number of authorized installations?

    I'll send you an email to the address you've provided on the forum!
  24. Rebecca

    Number of authorized installations?

    Changing hard drive would do it as well.
  25. Hey Cowpat, Sorry for the confusion. On Mac, you aren't able to use the zoom in/out function on the touchpad but the method you are referring to (the preset values on the ribbon) works the same on both Windows and Mac. I'm unable to replicate the issue, so I'm hoping it's something that would fix itself after a reboot or re-installation. Give that a shot and let me know if it works! Best, Rebecca

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