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Heidi Chan

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Heidi Chan last won the day on June 29 2018

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  1. Heidi Chan


    Hi Astonman, Maybe you want a multiple line fillable form field? As far as I know, for text box, there is no underlines can be pre-setted for others to insert text in. While fillable form field can allow users to fill in multiple line texts. You are welcomed to check this thread which is applicable to both Windows and Mac: Best,
  2. Heidi Chan

    document size too large

    Hi Btea, Thanks for reaching out. I wonder whether you tried the suggestion proposed by our support team? Reducing the file size can be a possible solution and seems to be the only solution: http://support.wondershare.com/how-tos/i-want-to-make-the-size-of-documents-become-smaller.html Please let me know if you have something else to share with us. Best,
  3. Heidi Chan

    Upgrade from v6 Pro to v6 Pro & OCR

    Hi James, You are on the right track! Good to know that you figure out STD&Pro version. And thanks for your compliment! It means a lot to our team who have been dedicated to freeing PDF users from the embarrassment of limited to exploited Acrobat. You've made our day!
  4. Heidi Chan

    Pro 6 Date field not showing "/"

    Hi Dona, Thanks for the screenshot. It can be seen obviously seen that it is not working correctly in your side. Even though it works perfectly on our side: Could you please go to Help>About to take a screenshot and send it to us? We assume that it could be a bug for that certain version. Also, I wonder whether it will help if you re-install the program from the link below: http://download.wondershare.com/pdfelement6-pro_full2990.exe Please keep me updated. Best,
  5. Heidi Chan

    Update > and first crash

    Hey Herb73, For the crash issue, could you please send us the crash report and the original PDF? Also, I wonder whether the inserted page is a blank page or a page from other document? For the page orientation, I am afraid that our program cannot pre-set that before the image is converted to PDF. Like in PDFelement 6 Pro for Windows, the orientation can be adjusted in Page Box: While for Mac version, Page Box feature is not recommended as there are some improvements needed to be made. Thanks and best,
  6. Heidi Chan

    Printing issues

    Hi Brad, Sorry for the inconvenience caused. To help us better figure it out, could you please send us the documents for further test? Also, could you please screenshot the error in Acrobat so that I could forward it to our developers to better clarify this issue? Thanks for your cooperation in advance.
  7. Heidi Chan

    Text Comments disappear

    Hi Novedkyle, Yeah, even though we are unable to replicate the text disappearing by internal test, the file you attached will be forwarded internally further test. The alternatives of adding text without adding text box, is to use the typewriter under Comment option. Or you can go to Edit>Text to add text directly wherever you want. Once we are able to replicate it and fix it, I will keep you updated. Best,
  8. Heidi Chan


    Hi Astonman, Please go to Comment>Text Box to add a text box which enables to write multiple lines. If you want to border to be transparent, you can go to Comment>Typerwriter to add a typerwriter which enables you to write multiple lines as well. Please let me know if you have any other request. Best,
  9. Heidi Chan

    How to Retain the Bookmark after Combining PDFs

    Hi Bram, Thanks for reaching out. I will answer your questions one by one. For the bookmark lost after combing PDFs, to be honest, it is a bug. Our PDF Core team is analyzing this issue and will fix it in the near future. For the crash issue when adding sub-bookmarks, could you please send me the PDF and the crash report so that our testers and developers can work together to replicate it on our side therefore to solve it? For the messed up bookmarks in Preview, it seems to be a compatibility issue of Preview. I wonder if you open the same file in Adobe Acrobat or other PDF programs, will the bookmarks still be messed up? FYI, Preview does not meet PDF ISO so actually there would be some compatibility issues. Thanks for your understanding and support.
  10. Heidi Chan

    Text Comments disappear

    Hi Devon, Thanks for recording and sharing this video with us. Our developers did regard it as a bug though our side fail to replicate this issue after testing many files. Could you please send us that PDF for further test? Thanks for your cooperation in advance.
  11. Heidi Chan

    PdfElementPro to PdfElement iOS Issues

    Hi Robert, I am afraid that the two features you mentioned are not available in iOS yet. While for the second feature "save as", we have an alternative of copying the whole document. Please see the screenshot below: Hope this helps. Best,
  12. Heidi Chan

    sending form to email address

    Hi Red, Sorry for the inconvenience caused. Ermm, it is not applicable in our program yet, which is the same to Java script. PDFelement enables users to write java script for the form field. But it cannot run in our program... Yet, we have plans to enable those features in the future. Thanks for your support.
  13. Heidi Chan

    Zoom on scroll mouse

    Hi there, Yes, zooming by the mouse is enabled in PDFelement 6 Professional. Press the Ctrl button and then drag and drop your mouse to zoom in/out the currently opened document. Hope this helps.
  14. Hi there, Thanks for uploading the file. We downloaded it and replicated the issue you mentioned by testing your file. To be honest, this is a bug. We need to have a further analysis on it and fix it asap. Thanks for your understanding and support.
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