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Heidi Chan

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Heidi Chan last won the day on June 29

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About Heidi Chan

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  1. Heidi Chan

    Bug on Extract Data From Scanned PDF

    您好, 中国区的版本我们预计下个月更新版本。所以可能暂时您得先用这个英文版的了,之后更新版本后您可以重新安装回中国版本的。 谢谢您的支持。
  2. Heidi Chan

    PRINTER'S CROP or BLEED MARKS

    Hi Dinah, I am afraid that this is an issue of PDF creation instead of printing. The feature you need is not available in our program at present. But we can make pre-search on that to see if we can develop it. So we tried to create the PDF from Microsoft Word which contains cut marks by the means of Adobe Acrobat printer. But I am afraid that the cut mark do not get saved in the created PDF. Could you please take a screenshot to show us how you do with the printing setting on the Adobe Acrobat so that it can make the cut marks go through? Also, the original PDF would be appreciated as well. Thanks in advance.
  3. Heidi Chan

    Scanner not selectable

    Hi there, Here is the possible solution for you to try out: First. start the program by right-clicking on the program's icon which will then display a context menu. Second, in the context menu, left-click on Run as administrator... see the image of the context menu (on my machine) I've attached. Third, after the program starts, go into the Home screen on PDFelement then click on the From Scanner to display the Create From Scanner window and under Scanner you should see a scanner already selected or click on the down-arrow to select your printer/scanner from the list to use. Good luck.
  4. Heidi Chan

    Scan only one page

    Hi Franciscoae, Our program does support scan multiple pages. I wonder whether your scanner supports to scan continuously or not? If your scanner supports to scan continuously, please choose the option of the “Using scanner’s interface. ” If it fails to behave so on our program, can you tell me what is the name and type of your scanner? Thanks in advance.
  5. Heidi Chan

    Can't download/open pdf in Dropbox

    Hi Yoshie, Our developers will do more test on this next Monday. I will keep you updated. Best
  6. Heidi Chan

    adding text fields to fillable forms

    Hi Btea, It is because that the scroll is transparent so that you won't be able to view it. If you adjust the height of the form field, then you will be able to see it. Hope this helps.
  7. Heidi Chan

    fail to open PDF from Microsoft OneNote

    Hi there, And could you please upload your video to this link: www.wetransfer.com and our email address is: customercenter.wonder@gmail.com. After you upload it successfully, please confirm back to me, I will download it to have a further analysis on our side. Thanks for your cooperation in advance.
  8. Heidi Chan

    My clients cant open the PDF files I create

    Hi Nicho, My co-worker Bella reported this feedback from support center to our programmers too. Our development team are analyzing this issue. By the way, we also found that the saved file can be opened by Foxit without any issue. We will keep you updated when there comes a result. Best,
  9. Heidi Chan

    Software not recognizing scanner

    Hi Sensei, Can you re-launch our app for another try? BTW, what is the type of the scanner? Are you on Windows? Please follow the steps below to see if it can work: First. start the program by right-clicking on the program's icon which will then display a context menu. Second, in the context menu, left-click on Run as administrator... see the image of the context menu (on my machine) I've attached. Third, after the program starts, go into the Home screen on PDFElement then click on the From Scanner to display the Create From Scanner window and under Scanner you should see a scanner already selected or click on the down-arrow to select your printer/scanner from the list to use. Good luck.
  10. Heidi Chan

    My clients cant open the PDF files I create

    Hi Nicho, Does this issue occur to one specific file or all PDF files? Can you send me one sample file? And you are right about that PDF files are universally correct and should be opened by all PDF programs that meets PDF ISO. So for this issue, we might need more information to figure it out. Thanks for your support in advance.
  11. Heidi Chan

    Speichern im selben Ordner

    Hi Äx, As you have figured out, currently the folder it goes to is the last visited one instead of the source folder. But thanks for your suggestion. We will consider your suggestion seriously. Thanks.
  12. Heidi Chan

    PDF页面复制错误

    谢谢您的反馈,我们这边复现了这个问题。研发已经提交这个问题的缺陷了,日后会修复这个问题。 另:您说的缺陷蛮多,具体指的是哪些呢?可以列出来吗? 谢谢您的支持。
  13. Heidi Chan

    For Mac: where to set default font size - currently at 13

    Hi Robynsveil, Please refer to this guide which might help: http://support.wondershare.com/how-tos/i-want-to-set-default-text-property-commenting-the-pdf-file.html Thanks.
  14. 您好, 我们的创建PDF的方式都似乎通过调用打印机打印来创建的。只有在您的原文档打开的软件里支持打印的情况下,在我们的软件里才能创建PDF成功。不知这是否能解决您说大的打印机误打印的疑问。
  15. Heidi Chan

    PRINTER'S CROP or BLEED MARKS

    Hi Dinah, Thanks for the explanation. Is it the "remove white margin" option that you want? Let me know, please.
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