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Heidi Chan

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Heidi Chan last won the day on June 29

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About Heidi Chan

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  1. Heidi Chan

    tips on getting form fields to be recognized?

    Hi Beverley, That isn't a fixed law for this. But you can try this: make the table right behind the text. Maybe it can help the table to be recognized when performing form field recognition. Thanks for your support.
  2. Heidi Chan

    Multiple Homes

    Hey, you can go with personal license. It shall work for your case.
  3. Heidi Chan

    Form Fields

    Hi there, We are on the way to develop this feature in the following three months. Once it is done, the users can set the width and height for the selected form fields manually.. Please look forward to that. And thanks for your recognition of our program. You made my day!
  4. Heidi Chan

    sync files

    Hi there, You can transfer/sync PDFs through PDFelement across iOS version and Mac version. Please see the screenshot below Hope this helps.
  5. Heidi Chan

    License length

    Please kindly be noted that the pricing above is perpetual license cost (NOT subscription and NO annual fee). You pay once, and can use it as long as you like. Currently the most advanced program is PDFelement 6 Professional, and if you purchase it, the license code you get is valid permanently. And you can enjoy free updates in version 6. If we develop PDFelement 7, whether to pay to upgrade or to enjoy free upgrade is not certain now. But it is most likely that customers can enjoy free upgrade to PDFelement 7. If we develop PDFelement 8 couple years later, customers might have to pay to upgrade. To develop the upgraded version, we will invest a lot of time, energy and money. And the cost for upgrade is usually the difference price between the two products. But whether to choose upgrade is still up to you at that time. And you can use it on your vacation home on a different PC. Thanks for your consideration.
  6. Heidi Chan

    purchases

    Please kindly be noted that the pricing above is perpetual license cost (NOT subscription and NO annual fee). You pay once, and can use it as long as you like. Currently the most advanced program is PDFelement 6 Professional, and if you purchase it, the license code you get is valid permanently. And you can enjoy free updates in version 6. If we develop PDFelement 7, whether to pay to upgrade or to enjoy free upgrade is not certain now. But it is most likely that customers can enjoy free upgrade to PDFelement 7. If we develop PDFelement 8 couple years later, customers might have to pay to upgrade. To develop the upgraded version, we will invest a lot of time, energy and money. And the cost for upgrade is usually the difference price between the two products. But whether to choose upgrade is still up to you at that time. Thanks for your consideration.
  7. Heidi Chan

    Adding Photos to PDF Form

    Hi Guiney, Thanks for you sharing. I am afraid that currently the photo form feature is not available in our program. It is the same to run a java script. We will consider both features in the future development road map. Thanks.
  8. Heidi Chan

    program freezes while loading pdf file

    Hi Samuel, Would you like to cooperate with us to set up the remote control to have a further check on this issue? Our programmers have checked your situation and it may be related to the system on your computer. So could you please allow us to get access to your computer and have further check of your computer environment? If you agree to let us get access to your computer, then please download the remote control tool Teamviewer 13 on your computer first. Then please let me know the ID and password of it on your computer. Please also confirm the available time when you are online and which time zone you are in or which country you are in, then we can settle the available time and get access to your computer. For your reference that our work time is from 9:00a.m. to 18:00p.m. of GMT+8 time. (lunch break from 12:00 a.m to 13:30 p.m) Look forward to your reply.
  9. Heidi Chan

    Blank pages with pdf password protected files

    Hi José, Thanks for doing that. By the way, which email address did you send it to? It is advised to send it to pdfelement@wondershare.com. Thanks in advance.
  10. Heidi Chan

    Constant Activation Error

    Hi Swinard, Sorry for the inconvenience. Please rest assured that we will not leave this case aside. Can you share me with your licensed email so that I can locate your order, then send an email to your current email address with the possible solution? Thanks in advance.
  11. Heidi Chan

    Application does not work

    Hi Skenfr, We have released a new version 6.7.5 that is compatible with MacOS 10.14. Please make sure that you are using the latest one. If the problem you described still persists, can you please record a video and send us the PDF so that our R&D team can have a further check? Hi Patrick, For the crashing issue, can you share with me the crash report so that the programmers can have a further analysis to fix this problem? Thanks for your assistance in advance. Greatly appreciated it.
  12. Heidi Chan

    Mojave Update

    Hey, The latest version of PDFelement is v 6.7.5 which is compatible with Mojave 10.14. We have just updated the latest version for the App Store. Please download it from the App Store to try again. Thanks for your feedback.
  13. Heidi Chan

    Bug after updating on new Mojave 10.14

    Hey, The latest version of PDFelement is v 6.7.5 which is compatible with Mojave 10.14. We have just updated the latest version for the App Store. Please download it from the App Store to try again. Thanks for your feedback.
  14. Heidi Chan

    Combining open tabs into one PDF

    That is a great suggestion. Thanks for letting us know. We will collect it into our feature request pool.
  15. Heidi Chan

    Please support high resolution screen

    Hi this feature is on our road map. Frankly speaking, we did some pre-research on this feature and realized that there is going to be some technical difficulties in developing this function. Anyway, we will try best to add the compatibility on HDS. Thanks.
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