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StevenS

Product Support
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Everything posted by StevenS

  1. StevenS

    Group Policy (GPO) Needs a MSI/MST for Deployment

    Hi, I've sent you the MSI file for PE6 Business. When you activate your software on the machine, the registry file is located here: HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{BCA36886-4A93-4E85-B771-46764D29BA24}\Info You can export it and run it in a startup script for your users. Thanks
  2. StevenS

    PDF Element as viewer in preview pane

    Hey Brian, Is PDFelement the only PDF reader in your system? If not I would uninstall all PDF readers and try it with just one. If Adobe is still installed on your system, they have an option in their settings to disable/enable preview pane, maybe that could be causing some issues. Thanks
  3. Hey Meelor, The license information is stored here in the Registry: HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{BCA36886-4A93-4E85-B771-46764D29BA24} Can you export the reg file and have it run in a script upon startup/logon? ( The reg file exported should be from a machine that has already been activated )
  4. StevenS

    PDF Element as viewer in preview pane

    Hey Brian, Could you try to disabling and then re-enabling the preview pane. It seems to be functioning for me on Windows 10 1809. Thanks
  5. StevenS

    'Where is UNDO in PDFelements?

    Ctrl-Z I believe is the key combination to undo actions.
  6. StevenS

    Help with scanned PDF conversion into Word

    Hey Catherine, I've converted the PDF to word, it's attached to this reply. Seems to be okay, which version of PDFelements are you on? IRPF 2013 CATHERINE.docx
  7. StevenS

    Printer error

    Hi, I would personally try to update the print driver if it isn't the latest version. Also I was open the %APPDATA% folder -> Wondershare -> and delete all the files found. Thanks
  8. StevenS

    Help with scanned PDF conversion into Word

    Hey Catherine, Is the PDF file you provided the same one that you are converting to word?
  9. StevenS

    Printer error

    What version of the software are you on? Which printer do you have? What is the current OS on your machine?
  10. StevenS

    How can I scan both side of a document?

    Hi, unfortunately that's currently not a feature. Will forward this information to development team. Thanks
  11. StevenS

    Printer error

    Is your print driver installed? Does it print with other readers? Ctrl-P is the shortcut to print, it also works with your browser. When you print you have to select the correct printer to print from, sometimes it defaults to another device.
  12. StevenS

    "Print on both sides of page" persists after finishing

    I can't seem to reproduce your issue. Are you adjusting your printer properties when printing, or are you selecting "Booklet" under print mode? If you are adjusting your printer properties, your printer will remember the settings for the next time you want to print until you manually change it. You can access the printer properties from windows as well, Not just from the application.
  13. It doesn't look like that's a feature.
  14. StevenS

    Lockdown virus in PDF_Element

    Can you not create a firewall rule to let PDFelements through??
  15. StevenS

    Text size when form filling

    Form --> Form Edit --> Right click the address field --> Properties --> Options --> Check Multi-line.
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