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Samuel Munn

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Samuel Munn last won the day on October 26 2018

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  1. Samuel Munn

    program freezes while loading pdf file

    Heidi, Thank you for the information on the account, that makes sense that I would have signed the one time agreement, and explains why the cancellation screen was not working for me as there was nothing to cancel. I will definitely check back in on PDF Element to see if the issue becomes resolved, I really like the functionality of the software, I just cannot afford to not have the editor working for any period of time.
  2. Samuel Munn

    program freezes while loading pdf file

    Heidi, No, I do not wish to have my computer checked, I actually just want to have the auto renewal cancelled. The software is obviously not functioning properly, I have tried to contact the customer service, this seems to be the only way to get any communication from Wondershare as the other methods simply state that they are inundated with communications and cannot possibly get to all of them in a timely manner. I have become so disillusioned with the company that I just don't really want anything more to do with it. Please have a representative contact me with confirmation of the auto renewal cancellation.
  3. Samuel Munn

    program freezes while loading pdf file

    re-download and re-install did not work.
  4. I am using PDFElement 6 Professional, I have downloaded the latest updates, the program constantly freezes when I am trying to open pdf files, does not seem to matter what files I try to open, the status bar moves up to about 1/6th of the loading and stops.

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