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Nicholas Cino

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About Nicholas Cino

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  1. Nicholas Cino

    My clients cant open the PDF files I create

    Hi Heidi, Thanks, I really need this to work with Adobe Acrobat Best,
  2. Nicholas Cino

    My clients cant open the PDF files I create

    Hi there! Any news on this? I really need to make a decision here... I can't keep using the software without a solution to this... 😞
  3. Nicholas Cino

    My clients cant open the PDF files I create

    Just an extra note on this. If you open the pdf file directly from Whatsapp or from Google Chrome, it does work perfectly. It is only when they open it with Adobe Acrobat desktop software that the problem seems to appear.
  4. Nicholas Cino

    My clients cant open the PDF files I create

    Hi Heidi, Ok so I'm attatching 3 things: (1) A screen shot of what happens when the file is opened with Adobe Acrobat Reader (4 different people have tested it). The error message is in spanish and says: "There is an error in this page, Acrobat may not open it correctly. Contact the person who created the PDF to resolve the issue". (2) A screen shot of how it should look like. In this case I opened it with pdfelement. (3) One of the files that presents this issue. As a reference, this is an airline ticket that I downloaded in pdf format from the Airline Company. Then I edited the file with PDFelement. I removed some text and unnecesary pages, then I merged for pages together. I hope someone can help because otherwise, there is no point on me having this software if no one can read my pdfs. 😞 Best, Nicho Flight Tickets.pdf
  5. Hi there! I need a little assistance please. I just bought the pdfelement software because it seemed great and a lot cheaper than Adobe Acrobat. Now I have a big issue. Every time I make a pdf file with the software and I send it to my clients or colleages, they get an error when opening them and can't see the files.They are using adobe acrobat reader to open the files. How can I solve this? 99% of my clients use adobe acrobat reader, this should not be an issue because pdf files are universal correct? Thanks in advance. Nicho PD: I have PDFelement 6 professional
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