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Mickael

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  1. Hi Heidi, thank you for your help. I followed the linked you gave me and reinstalled the software and I still have the same error when i try to uninstall. I send you the content of my C:\Program Files (x86)\Wondershare\PDFPasswordRemove folder for you to check if everything is where it means to be. Program Files(x86)_Wondershare_PDFPasswordRemover.zip Have a good day.
  2. Hi Heidi, thank you for your answer, but the solution you gave me only fits partialy my needs (aka I want to remove all files, folders and data that come from PDFPasswordRemove). I know there are folders and files in my [user]/appdata/ directory; there are also data in the Windows Registry I suppose. Can you give me a fix for the bug comming from WSUtilities.dll ? So I will be able to run the uninstall. Or can you give me an exhaustive list of all files, folders and data I should manually remove from my computer ? I thank you in advance.
  3. Hi, I tried "PDF password remover" and now i would like to uninstall it. Whenever I try to uninstall it I have this error : Runtime Error (at 61:1957): Access violation at address 0FA57D20 in module 'WSUtilities.dll'. Read of address 00000000. (cf. there is also a screenshot attached to this post). I already re-installed it before trying again : same error again I tried using the "uninstall or change program" window's tool and using directly the unins000.exe file from programmFiles directory (C:\Program Files (x86)\Wondershare\PDFPasswordRemover): same error each time. Here are the logs from the "C:\Program Files (x86)\Wondershare\PDFPasswordRemover\Log" directory : ------------------------------ System Information ------------------------------ Processor : Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz Memory : 15.91 GB (17088565248 Bytes) System : Microsoft Windows 7 Enterprise Service Pack 1 Version : 6.1 (build 7601), 64-bit Metrics : 1680 × 1050 Locale : fr-FR, French (France), français (France) -------------------------------------------------------------------------------- #2018-12-18 16:18:05# #2018-12-18 16:18:05# -----------Wondershare PDF Password Remover Start Version:[1.5.3]------------- #2018-12-18 16:22:15# -------------------Wondershare PDF Password Remover End.------------------------ #2018-12-18 16:22:15# Can you please help me ?
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