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James Ackland

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About James Ackland

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  1. Hi All, I purchased PDFelement about a week and a half before v6.8 was released. I've been trying to reach support regarding this but there is no response and a strange issue is that when I go to Upgrade to see how much it would cost, it says that there is no email registered but inside the application, it states that it is registered to this emaill Bottom line, how often does support usually take to respond as I have a few things I need to ask them about? Thanks
  2. James Ackland

    Upgrade from v6 Pro to v6 Pro & OCR

    Sorry, I just noticed on closer inspection that it's the STD version that I paid for through the Mac App Store and then there is the Pro & OCR version. I've emailed Apple Support and hopefully they can refund the STD version purchase so I can then purchase the Pro & OCR version. I must say that I do really love PDFelement. It's so powerful, fast and lightweight unlike Acrobat DC Pro and it's far more intuitive as well and doesn't have all the Adobe CC bloatware running in the background.
  3. James Ackland

    Upgrade from v6 Pro to v6 Pro & OCR

    I've purchased PDFElement v6 Pro through the Mac App Store but I'd like to upgrade to the Pro & OCR version but the only option I can see is that I have to pay for Pro again with OCR. Am I correct in thinking that there is no way to add OCR to a purchased Pro version but you have to re-purchase Pro with OCR in order to get the OCR feature set? Thanks
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