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Tia

Community Manager
  • Content count

    209
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Everything posted by Tia

  1. Tia

    Re-installation on New Computer

    Hi there, I have send an e-mail to this e-mail: antonius.mak@gmail.com, then you can reply me the detailed information. Thank you for your cooperation in advance. Tia
  2. Hi Mohan, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Have a nice day, Tia
  3. Tia

    Images not working

    Hi Lan, I am so sorry about the inconvenience that brought to you. I have tested your file on our end and I am afraid that our program does not support to display a QR code. I have issued this to our programmer for a further check and we will get back as soon as possible when we have a clue. Have a nice day, Tia
  4. Tia

    hafiz

    Hi Hafiz, I wonder what issue you were found? Can you tell me more then I can help accordingly? Have a nice day, Tia
  5. Tia

    Images failing to show anything but white

    Hi Peter, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Have a nice day, Tia
  6. Tia

    OCR does not finish

    Hi Klaas, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Have a nice day, Tia
  7. Tia

    VERY slow to start

    Hi Adrian and Mdavis, I am so sorry about the inconvenience that brought to you. We will release Version 7 at the end of this month, please wait then to upgrade. Have a nice day, Tia
  8. Tia

    Can't save any edited document

    Hi Mcfahdi and Kevin, PDFelement 6 does not support to modify file saving in cloud or other network and that why the error popping up. Honor your understanding. Have a nice day, Tia
  9. Tia

    Word > PDF

    Hi Joaquim, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Have a nice day, Tia
  10. Tia

    Multiple Bug Issues

    Hi Bryan, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Hope that helps, Tia
  11. Hi Misty, For your case, please send your file to this e-mail: pfgelement@wondershare; then we can have a further check on this issue and help accordingly. Have a nice day, Tia
  12. Hi there, Thank you for your detailed information, this is new to us too and no such issued was founded before, I will issue this to our programmer to have a furthe test. And I will get back to you with a solution as soon as possible. Have a nice day, Tia
  13. Tia

    Header and Footre

    Hi Banderali, I have tested your file on our end and I can remove the header easily. Please check the attachment. Have a nice day, Tia 0cb2106c75f35ad21683b9b893506c4f.mp4
  14. Tia

    Search on iPad

    Hi Sachama and LBo, I am so sorry to tell that Search is not available in app for iOS and Android devises. Honor your understanding. However, I will collect your feedback as a demand request and report to our programmer to carry that feature in our feature updates. Have a nice day, Tia
  15. Hi there, Thank you for your feedback, I will issue this to our programmer for a further check and we will get back as soon as possible when we have a clue. Have a nice day, Tia
  16. Tia

    PDF to Excel

    Hi David, Yes, our program will recognize the data then put them in separated columns. Here is a screenshot of a file I have tested on my end; It will leave a blank if there is not data. Hope that helps. Have a nice day, Tia
  17. Tia

    Word

    Hi Madric, The feature you looking for is no available in the latest version now. May you can try the order version 6.8.4, here is the link for you: https://send.firefox.com/download/dd4c1dd2d6b57c98/#1hANtOKYdS_TrpotJEWtHg Hope that helps. Have a nice day, Tia
  18. Tia

    Conversione pdf in Word

    Hi there, When you copy and pates a word, it will show as it in a text box, then please click "Hand" to the view mode, the test box will disappear automatically. Please check the attachments below. Hope that helps, Tia
  19. Tia

    OCR problem

    Hi Karen, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Tia
  20. Tia

    attached picture is hanging

    Hi Mona, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Tia
  21. Tia

    Re-installation on New Computer

    Hi there, Please send you detailed licensed information to this e-mail: pdfelement@wondershare.com, our customer service will help accordingly. Have a nice day, Tia
  22. Tia

    type 3 font

    Hi Patrick, I am so sorry that PDFelement 6 does not support to edit type-3 file. Honor your understanding. Have a nice day, Tia
  23. Tia

    Change Background colour

    Hi Sherri, I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? With more details then we can do best to help with that. Thank you for your cooperation in advance. Tia
  24. Tia

    Edit without changing quality

    Hi there, Yes, our program will not change the DPI of the photo or image in the pdf file unless you optimize it. Thank you of your question. Tia
  25. Tia

    Delete profile permanently

    Hi there, For your case, it is advised to go to C:\Program files(x86)\Wondershare and then delete the whole package of PDFelement 6. Hope that helps, Tia
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