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Michael R Guidry

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About Michael R Guidry

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  1. Michael R Guidry

    about to give up on wondershare

    After poking around, I ran across the Passport page. It won't let me log in with my Wondershare credentials. If I try to create an account, it says my username is already in the system and to log in directly. 😣 Of course it won't let me log indirectly. This is really one of the most unhelpful "support" sites I have ever seen. Should have just paid for the latest Acrobat.
  2. Michael R Guidry

    about to give up on wondershare

    I have bought two copies of PDFelement pro, one in April and another in June. There is a copy installed on each of my two laptops. The laptop I am using had a version upgraded to v. 7.xxx and had been registered so it showed my username in the upper right. Today I got an alert that an update was available. Against my better judgment, I let it upgrade. At the end, it wanted me to register the copy so I entered my login info. It accepted those, but then told me I had to deactivate one of my paid-for copies. I found the records of my purchases and tried to unsuccessfully to find somewhere on your site to verify them. it only seems to accept one. I have the paypal transaction receipts but there doesn't seem to be any way to email support to get this resolved. In the meantime, I have watermarks on my pdf.'s
  3. Michael R Guidry

    PDFElement 7 stopped working after update attempt...

    FWIW, the reinstall seemed to work but I needed to repin the icon to the task bar. It now says I have v 7.0.2.4291. Don't see a way to tell if it's the latest.
  4. Michael R Guidry

    PDFElement 7 stopped working after update attempt...

    Same here just now. The install just went off into la la land and removed the PDFElement pro icon from my taskbar. It appears to not have uninstalled the old version, but trying to start it from the .exe files still the programs 32 folder does nothing but create another process to kill in task manager. I'm trying to reinstall now. Not going to allow any updates for now.
  5. Michael R Guidry

    How to register PDF Element 7? Frustrated

    Thanks for the prompt attempt at help. Unfortunately, they are using a different registration for the upgrade. I saw went to the page whose link I was sent. https://pdf.wondershare.com/contest/pdfelement-7-release.html?utm_source=edm&utm_medium=edm0605-freeupgradepe7&utm_campaign=wspe It looked like sharing the announcement might have been required so I clicked the link and tweeted it. It then checked my eligibility and said to just login after installing the new version. I downloaded and installed V7 and then logged in from within the app. That registered the app. Thanks.
  6. Michael R Guidry

    How to register PDF Element 7? Frustrated

    Bought 2 separate copies of PDF Element Pro 6, one a month or so ago, another last night for a new laptop. Got a notice this morning that V7 is out and I am entitled to a free upgrade. Downloaded and installed V7. Have killed over an hour trying to figure out how to register the new version. The "buy now" button shows. I tried creating an account and logging in, but that doesn't help. Both of my copies or V6 are registered and work fine. Searched for help on registration and all that comes up are instructions for V6. The instructions for V6 say there is a "register now" button in the upper right. Of course, my new version just offers a buy now button and a log in button. Logging in does nothing. Please help.
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