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Faisal

Product Management
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About Faisal

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  1. Faisal

    License Term

    Hi KLung, PDFelement comes with a perpetual license which is a ‘traditional’ model used to purchase a software. You pay for your software license up-front and have the right to use it indefinitely (Life Time). Plus, we provide product updates free of charge. On top of the license fee, you will also have an option to pay for an upgrade fee for future upgrades. Upgrade is a major program release (new version) featuring principal software improvements and new functionality. If you are getting PDFelement for your business, you can buy an additional software assurance plan which includes - Free upgrade to program releases Dedicated customer support Product deployment support On-demand training Continuous release cycle Let me know if you have any questions! Regards, Faisal
  2. Faisal

    Mac PDFE Pro

    Hi Mike, If you know the password, then you should be able to remove the password security and document permissions. Go to protect tab > password > and click remove security. Hope this helps!
  3. Faisal

    Problem handling more than 520 batch files

    Hi Leandro, Can you please share your operating system configuration? It is my experience that the application "leaks" resources, that means that it may be using more system memory when it's running a batch process with a high volume of documents. Depending on your system performance, you might be able to determine how many files you can process without running out of system memory.
  4. Faisal

    type 3 fonts

    Hi Pek1008, PDFelement doesn't have support for editing Type 3 Fonts. The product supports Type 1, TrueType, and OpenType font formats which are used in the vast majority of PDF files. Could you please share a sample document with us? Thanks!
  5. Faisal

    Font Problem on PC

    “Creating/Editing a PDF by using our own font” doesn't give us enough information to assist you. What is the source of the original document and which fonts are missing? Can we assume that you installed the custom font in question on your computer and that the text was formatted using that font on the PDF file?
  6. Faisal

    Is there any way..???

    Hi Andrey, PDFelement supports attaching audio, video, and interactive objects to PDFs that can only be downloaded once the document is published. We don't have support for embedding flash playback files at the moment.
  7. Faisal

    Sent PDF and Recipient Can't See Comments

    Hi Michelle, Can you find out what product is used to view your PDF document? Thanks
  8. Faisal

    What is the Validity of the license?

    Thank you for choosing PDFelement. If you have further questions, please feel free to reply to this message. Faisal
  9. Faisal

    Convert to HTML

    Unfortunately, we currently don't support this feature. We have taken note of this as a feature request, and would try to incorporate it in the application in our future releases. Thanks, PDFelement Team
  10. Faisal

    Ms Daniela

    I'm sorry to hear you're having problems with Word Online. Can you answer a few questions: 1) Does this happen on all Word documents, or just when you converted the document using PDF Converter on Mac? 2) Have you tried clearing your browser cache? 3) Is the account that's giving you trouble using OneDrive for Business? Thanks!
  11. Faisal

    ePub cover not showing

    Hi Jo, The only way I know of to take control of cover art in iBooks is through iTunes. You would need to add the PDF to iTunes first, copy over your own cover art, then sync the book to your device. To assign artwork, right click on the PDF in iTunes and choose "Get Info". Go to the Artwork tab and paste your cover image. Or you can drag it into the little album cover art thumbnail that shows at the bottom left of iTunes when the file is selected. If there is something already there, you'll have to delete it. Let me know if that works for you! Cheers, Faisal
  12. Faisal

    What is the Validity of the license?

    Hi Pratik, PDFelement comes with a perpetual licence which is a ‘traditional’ model used to purchase software. You pay for your software licence up-front and have the right to use it indefinitely. Plus, we provide product updates free of charge. On top of the licence fee, you will also have a option to pay for an upgrade fee for future upgrades. Upgrade is a major program release (new version) featuring principal software improvements and new functionality. Regards, Faisal
  13. Hi Roannevv, We apologize for the inconvenience caused, as per the description above, you are not able to create a multi-line using PDFelement? Have you tried testing the form using Chrome or Firefox? Is the issue specific to one PDF file? If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? Thanks
  14. Faisal

    TigerCheer

    Hi Tiger, PDFelement for Windows support multi-tiled screen display and the ability to move pages between multiple documents. I would recommend converting the word file into a PDF document and following the steps below - Method 1: If you open both documents, you can select pages from the pages panel of one document (CTRL+C) and drop it into the Pages panel of another (CTRL+V). Method 2: Convert the word document into a PDF file. Now, Open the document in which you want to insert the new pages; make sure that all your changes are saved. Choose Insert Pages on the Options menu at the top of the Pages palette. Open the folder and select the file icon of the PDF document with the pages you want to insert. Select the page range in the "Insert pages dialog box" and click OK. Let me know if you need any additional assistance. Cheers!
  15. Faisal

    Copy/paste form fields

    Unfortunately, the product does not support "Copy and paste form fields between PDFs". We do have a feature request case open with the development team; however, there is no ETA on when it might be implemented. We will share an update once this feature is rolled out. Thank you!
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