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Faisal

Product Management
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Faisal last won the day on February 8

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About Faisal

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  1. Faisal

    PDF Element Combine Files

    Hi Trish, Are all the files on your local system or are they on a network drive (Previewed from Google Drive)? Unfortunately, we currently don't have support to select/open PDF documents stored online.
  2. Faisal

    Radio buttons from Word won't work

    Hi Sharon, PDFelement tries to recognize radio buttons and checkboxes. Sometimes this does not work correctly (as you've noticed). If a checkbox/radio button is too small, or not square, PDFelement will recognize it as a text field or image. If the boxes and buttons are shaded or colored, then PDFelement will potentially also have problems. In such a case, creating these form elements manually is your only option. If you have control over the Word file, you may want to experiment with the look of these radio buttons and checkboxes to see if you can make them easier for PDFelement to recognize. However, I would strongly recommend creating these elements using PDFelement. Let me know if you require any additional information.
  3. Faisal

    Watermark problem

    Hi David, I cannot recreate the issue on either Mac or Windows. I have a few questions to help with the troubleshooting: 1) Can you please show me a screenshot of what appears on your screen when you're under the "Advanced Setting" tab? 2) Would it possible for you to share your PDF document? Thanks!
  4. Faisal

    Problem handling more than 520 batch files

    Hi Leandro, Can you please share your operating system configuration? It is my experience that the application "leaks" resources, that means that it may be using more system memory when it's running a batch process with a high volume of documents. Depending on your system performance, you might be able to determine how many files you can process without running out of system memory.
  5. Faisal

    type 3 fonts

    Hi Pek1008, PDFelement doesn't have support for editing Type 3 Fonts. The product supports Type 1, TrueType, and OpenType font formats which are used in the vast majority of PDF files. Could you please share a sample document with us? Thanks!
  6. Faisal

    Font Problem on PC

    “Creating/Editing a PDF by using our own font” doesn't give us enough information to assist you. What is the source of the original document and which fonts are missing? Can we assume that you installed the custom font in question on your computer and that the text was formatted using that font on the PDF file?
  7. Faisal

    Is there any way..???

    Hi Andrey, PDFelement supports attaching audio, video, and interactive objects to PDFs that can only be downloaded once the document is published. We don't have support for embedding flash playback files at the moment.
  8. Faisal

    Sent PDF and Recipient Can't See Comments

    Hi Michelle, Can you find out what product is used to view your PDF document? Thanks
  9. Faisal

    What is the Validity of the license?

    Thank you for choosing PDFelement. If you have further questions, please feel free to reply to this message. Faisal
  10. Faisal

    Convert to HTML

    Unfortunately, we currently don't support this feature. We have taken note of this as a feature request, and would try to incorporate it in the application in our future releases. Thanks, PDFelement Team
  11. Faisal

    Ms Daniela

    I'm sorry to hear you're having problems with Word Online. Can you answer a few questions: 1) Does this happen on all Word documents, or just when you converted the document using PDF Converter on Mac? 2) Have you tried clearing your browser cache? 3) Is the account that's giving you trouble using OneDrive for Business? Thanks!
  12. Faisal

    ePub cover not showing

    Hi Jo, The only way I know of to take control of cover art in iBooks is through iTunes. You would need to add the PDF to iTunes first, copy over your own cover art, then sync the book to your device. To assign artwork, right click on the PDF in iTunes and choose "Get Info". Go to the Artwork tab and paste your cover image. Or you can drag it into the little album cover art thumbnail that shows at the bottom left of iTunes when the file is selected. If there is something already there, you'll have to delete it. Let me know if that works for you! Cheers, Faisal
  13. Faisal

    What is the Validity of the license?

    Hi Pratik, PDFelement comes with a perpetual licence which is a ‘traditional’ model used to purchase software. You pay for your software licence up-front and have the right to use it indefinitely. Plus, we provide product updates free of charge. On top of the licence fee, you will also have a option to pay for an upgrade fee for future upgrades. Upgrade is a major program release (new version) featuring principal software improvements and new functionality. Regards, Faisal
  14. Hi Roannevv, We apologize for the inconvenience caused, as per the description above, you are not able to create a multi-line using PDFelement? Have you tried testing the form using Chrome or Firefox? Is the issue specific to one PDF file? If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? Thanks
  15. Faisal

    TigerCheer

    Hi Tiger, PDFelement for Windows support multi-tiled screen display and the ability to move pages between multiple documents. I would recommend converting the word file into a PDF document and following the steps below - Method 1: If you open both documents, you can select pages from the pages panel of one document (CTRL+C) and drop it into the Pages panel of another (CTRL+V). Method 2: Convert the word document into a PDF file. Now, Open the document in which you want to insert the new pages; make sure that all your changes are saved. Choose Insert Pages on the Options menu at the top of the Pages palette. Open the folder and select the file icon of the PDF document with the pages you want to insert. Select the page range in the "Insert pages dialog box" and click OK. Let me know if you need any additional assistance. Cheers!

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