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Hi I was wondering if any of you faces the same issue. After I purchased the license for Wondershare PDF Elements Pro 6, I selected the "create PDF option" I just need to convert an excel file to PDF but all i get were the blank pages. It didn't have the this problem before license activation. I tried uninstall and reinstall but nothing helps.
I have bought two copies of PDFelement pro, one in April and another in June. There is a copy installed on each of my two laptops. The laptop I am using had a version upgraded to v. 7.xxx and had been registered so it showed my username in the upper right. Today I got an alert that an update was available. Against my better judgment, I let it upgrade. At the end, it wanted me to register the copy so I entered my login info. It accepted those, but then told me I had to deactivate one of my paid-for copies. I found the records of my purchases and tried to unsuccessfully to find somewhere on your site to verify them. it only seems to accept one. I have the paypal transaction receipts but there doesn't seem to be any way to email support to get this resolved. In the meantime, I have watermarks on my pdf.'s
Ash Wagley posted a topic in Bug Report - MacI have purchased the PDF element for $90. Now how can I upgrade to the pro version without paying the full fee again? This is in mac app store