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Kevin@Hulft

OCR Process Cancelled due to Unexpected Error

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I am in the process of evaluating a number of tools that perform OCR and allow extraction of data to Excel.  PDFElement 6 Pro is one of the tools I am evaluating.

 

I have installed the trial version of PDFElement 6.3 Pro on Windows Server 2012R2.  I opened a sample PDF document and PDFElement detected it was an image-based PDF and suggested to use OCR.  This then caused the automatic download and install of the OCR plugin which all seemed to go well.

 

Once the OCR plugin was installed and I again chose to run the OCR process, the dialog popped up asking me to choose between Searchable Text Image and Editable Text.  I have tried both options (although Searchable Text Image is preferred for my case) and the OCR process starts, showing the progress bar.  However after a few seconds the process fails and displays the following error dialog;

 

The OCR process has to be cancelled because of unexpected error

 

How can I tell what the error is?  Please note I do have several trial software packages installed that I have been evaluating for OCR and data extraction, but none of them are running besides PDFElement 6.

 

Thanks,

Kevin.

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Hey Kevin, 

 

Thanks for reaching out! We are happy to hear that you are considering our software. 

 

Are you running PDFelement on a virtual machine? If yes, that would be what is causing the error in this case. If not, feel free to attach a copy of a file that you have been working on so that we can troubleshoot further! 

 

Best,

Rebecca

 

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Thanks for the response Rebecca.  Yes indeed I am running Windows Server 2012R2 in a virtual machine.  So this configuration is not supported?  Would love to understand why not.

 

Regardless I will try installing on a Windows system that is not running on a VM and see how it goes.

 

Thanks,

Kevin.

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Hi Kevin,

 

I am sorry that the OCR function does not support well of the virtual machine, it is better you can use it instead of the VM, then it should work successfully.

 

Thanks

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Are there plans to get the OCR functionality to work in a virtual environment? We are migrating a lot of our users to VM's, and would like to get OCR working. We really like the product as a replacement to expensive Adobe Acrobat.

 

I'm just curious why it won't work in a virtual environment. We are getting the same error on Windows 10 1709 enterprise.

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Hi Mako,

 

you are asking this question at a great moment in time - OCR in virtual environments will be supported by the end of this month via an update to the OCR plugin. I am sending you my contact information for future reference so I can provide you with further information to help you with the evaluation! :)
 

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