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ianyoung

PDFElement Pro takes a LONG TIME (30 MIN!!!) to load file with 200 fields

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I have been working on this pdf form for at least an hour.  Then i saved the file and go to reload it.  PDFElement is still loading file after 20 minutes.

sometimes it loads and saves fast and then sometimes it is almost as it hangs.   Maybe PDFElement can not handle more than a few fields??

I just downloaded and paid for this software a couple of hours ago and it does not seem to work.  

Ian Young

ian.young@live.ca

250-793-7953

7-8D - Initial OTJ - Pumping Form-bu107.pdf

pic of loading.PNG

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Ian again

It appears PDFElement absolutely does not like a file with lots of form fields.

Files with over 100 fields do not load.

How do I get my money back?  This is definetly   NOT PROFESSIONAL GRADE SOFTWARE.

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Hi Ian,

I am sorry to hear that. There might be some misunderstanding. I downloaded your PDF file and tested it on both 6 standard version and 6 Professional version. And the file is opened within 2 seconds on both programs. FYI, I tested it on Windows version. 

Look forward to more details from you.

Heidi

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Good morning Heidi  🙂
Thank you for the fast response.
I have made a little video of loading the pdf file with PDFElement, MasterPDFEditor and Acrobat Pro X.
As you can see in the video, MasterPDFEditor and Acrobat loads right away but PDFElement never does load.
 
I am using an Asus laptop, CPU N4200@1.1 ghz, 8 gb ram, 64 bit OS, Win 10 home and an ssd drive.
I would love to be able to use PDFElement if we could get it to work.
 
Thank you for you time Heidi 
ian
ian.young@live.ca
250-793-7953

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Hi Ian,

Thanks for recording the video to show us. Our team released a replacement package for version 6.8.1. You can download it from the link below:

http://download.wondershare.com/pdfelement6-pro_full2990.exe

It shall solve this issue. 

If not, you can have us to set up the remote control with you. If at last, we fail to nail it, we will refund you. 

Thanks for your high level of cooperation.

Heidi

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