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jonboy49

Quit Option not active

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I tried to restart my Mac today and was told that pdfelement was preventing shutdown. Switched to the app (no windows but the menu bar activated) and tried to select the Quit option but it is greyed out.  Only way to stop the app si to use force quit.

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Hi Jonboy49.

Sorry for that. I wonder whether our program is the only one whose Quit option is greyed out and requiring force quite?

Thanks for letting us know.

Heidi

 

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Thanks for reporting this jonboy49. I am also on Mac and haven't seen this recently, so please let us know if this is a recurring issue!

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I just bought the pro version and the very first time I used the registered version it has done this to me (Quit is greyed out). Any word on a solution? 

PDFE 6 Pro 6.7.12.3422 (20181210)

MacOS X 10.13.6

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Hi there, 

Sorry for the delayed response due to the New Year Festival. 

On our side, we only found that when the program is not successfully opened, the Quit button will be greyed out. Besides this case, we do not find any other cases leading to this. 

If there is a certain trace of replicating this, could you please let us know?

Look forward to your reply.

Best, 

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I also cannot quit (Quit option is grayed out) PDFelement6 on my Macintosh OS v10.14.2. I must use Activity Monitor Force Quit to leave the application. This is not acceptable and because I just purchased the application within the last hour (!) I must ask for a refund.  Please respond. Thank you.

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Hi there,

Sorry for the inconvenience caused. Could you please have more try on our program before giving it up? 

Also, could you please investigate more on your side when this issue (Quit option is grayed out) will occur?

If you insist on asking for a refund, you can go to our support center to submit a ticket and our customer support will get back to you within  48 hours: http://support.wondershare.com/#/home

Cheers, 

 

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I have the same problem. Using PDF Element 6 Pro version 6.7.12.3422(20181210).  I was just trying it out on a file, just kind of looking.  I wanted to quit, but saw that Quit was greyed out.  I closed the file in case that made a difference, but still Quit is greyed out.  I'll force-kill it and try again and see if it happens every time or only under certain conditions.  If I learn anything, I'll report back here.

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It happened again, but it doesn't happen all the time.  I haven't figured out what's in common when it does happen.  It's possible for me to use the Activity Monitor to take a sampling and send the results somewhere.  Also I see there is a log file of sorts in ~/Library/Application Support/com.wondershare.PDFelement6.Professional/LogReport/Log.txt .  That might be useful to your programmers to figure out how/why/when the Quit option becomes greyed-out.  Oh, I see that I can attach files.  I'll attach the sample I took in case that's useful to you.  The sample was taken while I was unable to quit because Quit was greyed-out.

 

Sample of PDFelement 6 Pro.txt

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There are three ways to quit option not active

1.   Force Quit Using the Apple Menu

 

2.   Force Quit with Mac Shortcut

 

 3.Close Application from Activity Monitor (Ctrl+Alt+Del Alternative)

 

For more assistance and tech support visit Data Recovery Dubai

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