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José Leça

Blank pages with pdf password protected files

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Hi,

I’m a recent user of PDF Element 6 Professional. I’m enjoying using the program but I have a problem with pdf password protected files. After introducing the correct password to open the pdf, there is only blank pages.

I have also tried other option, which was to remove the password protection but the problem is the same.

With other two pdf readers, Adobe and PDF-XChange I can open and see the document without any problem.

Please fix this bug.

Edited by José Leça

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Hi José,

Per your feedback, I did a test on my side and it did not occur to me. 

Could you please let me know if this happens when you open a particular file or with all the files?

If it occurs to one particular file, your assistance in sending us the PDF file would be helpful in locating this issue. 

Thanks in advance. 

 

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Hi José,

Thanks for doing that. By the way, which email address did you send it to?

It is advised to send it to pdfelement@wondershare.com. 

Thanks in advance. 

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Hi,
 
I have sent it to community@pdfelement.io.
I'm sending this time to pdfelement@wondershare.com
 
The recent update did not fixed the problem.
 
However, I can see the pdf content at the file thumbnail.
Also, if I export to image inside PDF Element, the jpg file shows the pdf content and not a blank page.

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Hi 

I am afraid that we did not find any email sent from wondershare@joseleca.com to  pdfelement@wondershare.com.

Could you please try sending the file to my personal email address: heidi.chan@wondershare.com ?

Your understanding and cooperation is appreciated. 

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