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Hi, 

I have already been using a licensed version of PDF Element 6 Pro purchased through App Store

After downloading an automatically update from App Store the OCR option on the software has stopped working

And this screen appears each time I try to upgrade the OCR

Please help 

OCR Problem.jpg

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On 10/27/2018 at 11:26 AM, Amar Sharma said:

Hi, 

I have already been using a licensed version of PDF Element 6 Pro purchased through App Store

After downloading an automatically update from App Store the OCR option on the software has stopped working

And this screen appears each time I try to upgrade the OCR

Please help 

OCR Problem.jpg

Hi,

I already have emailed my proof of purchase to pdfelement@wondershare.com,

 

Please help, thanks

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Hey @Amar Sharma

The development team has let me know that they've uploaded a new package onto the Apple Store. Re-downloading that should fix the problem! 

Best,

Rebecca

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