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Farzad Khm

Problem with setting my account email in app

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Hi

1- i have bought this app on App Store for my iPhone 7 Plus now when I’m tapping on support in setting, it says; ( please set your email account)!

But I already have verified my account and password which i have entered this site with my account and password!

so what’s the deal? And how can i ( set my email account?!)

2- I have bought the ( full featured pack app from App Store. How can i see and make sure my app is working full featured and is not free app?

please answer me quickly 

my mail 

farzad_khm@yahoo.com 

(the email which i have created my pdfelement account with it. 

Edited by Farzad Khm
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1 minute ago, Farzad Khm said:

Hi

1- i have bought this app on App Store for my iPhone 7 Plus now when I’m tapping on support in setting, it says; ( please set your email account)!

But I already have verified my account and password which i have entered this site with my account and password!

so what’s the deal? And how can i ( set my email account?!)

2- I have bought the ( full featured pack app from App Store. How can i see and make sure my app is working full featured and is not free app?

please answer me quickly 

my mail 

farzad_khm@yahoo.com 

(the email which i have created my pdfelement account with it. 

 

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Hi Farzad,

For iOS version, it is free to all users as long you register in the app. 

For macOS version, the program downloaded from App Store will be recognized as the full version automatically if you bought it from App Store under the same account. If there is no watermark added to your file when saving it from our program, then it is full version instead of trial version. 

Best, 

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