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Sensei23

Software not recognizing scanner

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The software will not recognize my scanner. My other application do recognize it and I can use it from other apps.

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Hi Sensei,

Can you re-launch our app for another try? BTW, what is the type of the scanner? Are you on Windows?

Please follow the steps below to see if it can work:

First. start the program by right-clicking on the program's icon which will then display a context menu.

Second, in the context menu, left-click on Run as administrator... see the image of the context menu (on my machine) I've attached.

Third, after the program starts, go into the Home screen on PDFElement then click on the From Scanner  to display the Create From Scanner window and under Scanner you should see a scanner already selected or click on the down-arrow to select your printer/scanner from the list to use.

Good luck.

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