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Error message when trying to update

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When I logon the software freezes up it want respond, I'm trying to update, but when I click the update button I getting an error message (error occurred in retrieving update information. Please try again later.) Is there a fix for this?

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I have the same problem as Dremo. When I try your link, I getting the error message: you can't open the pdfelement6-pro_setup_full2990.3xe, because Microsoft Windows-Program don't support OS X (Sie können das Programm „pdfelement6-pro_setup_full2990.exe“ nicht öffnen, da Microsoft Windows-Programme von OS X nicht unterstützt werden.) 

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Hi Mona,

What error message did you get? Could you please screenshot it and send it to us? 

Anyway, I attempted to send you the installation package to your email via wetransfer.

Hope that helps. 

 

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I'm having the same problem with the update getting the same error message. I downloaded PDFelement again but the problem still exists. I'm using a Mac OS 10.4.3. the downloads you recommend are for Windows, that's why they don't work. I have PDFe 6.7.12.3422. I can't even find out if this is the latest version! not updating can become a bit problem.

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I have the same problem, but Heidi, the link that you show is for a Window download, not Mac...

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Dear Heidi

You say to Dremo, that he must re-installing the program so that he can get the latest version directly. My question is: if I re-installing the program, do I have to pay again or can I use the same verification-code from the beginning?

 

 

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Dear Heidi

I'm so sorry to bother you again, but I  have to tell you: it doesn't work.

Do you have any other suggestions?

Best regards

Mona

 

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Hi Mona,

Either downloading from the link above and from our official website fail to work?

Then could you please screenshot any error message/report so that we can further diagnose this issue? 

Thanks. 

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By the way is the last Mac version available for download :

1 - Posted February 12

mac-pdfelement6-pro_full2992.dmg

2 - Today on your website 

mac-pdfelement6-pro_full3008.dmg

3 - On my Mac, PDFelement 6 Pro 'About' :

Version 6.7.12.3422(20181210)

Thanks

 

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On 3/12/2019 at 4:10 AM, Hari Puter said:

By the way is the last Mac version available for download :

1 - Posted February 12

mac-pdfelement6-pro_full2992.dmg

2 - Today on your website 

mac-pdfelement6-pro_full3008.dmg

3 - On my Mac, PDFelement 6 Pro 'About' :

Version 6.7.12.3422(20181210)

Thanks

 

PDF element pro 6.7.8 for Mac reminds me that it is latest. Why?

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5 hours ago, J Zh said:

PDF element pro 6.7.8 for Mac reminds me that it is latest. Why?

Because of a bug (have a look at the top of the thread Bug Report - Mac > Error message when trying to update ) 


Posted January 24
When I logon the software freezes up it want respond, I'm trying to update, but when I click the update button I getting an error message (error occurred in retrieving update information. Please try again later.) Is there a fix for this?

No fix until now...

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16 hours ago, Hari Puter said:

Because of a bug (have a look at the top of the thread Bug Report - Mac > Error message when trying to update ) 


Posted January 24
When I logon the software freezes up it want respond, I'm trying to update, but when I click the update button I getting an error message (error occurred in retrieving update information. Please try again later.) Is there a fix for this?

No fix until now...

PDF element pro 6.7.8 for Mac reminds me that it is latest. Why?

The key question is how I can update it to the latest version. Please provide solution.

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