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Lanae Cash

PDF Element fails to open document

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I just purchased the PDF Element and registered it.  When I go to open a document it It looks like it is opening and then a box pops up that says opening file please wait and just sits there.  I have tried it through the open file box on the left side header and the edit pdf box in the center of the screen and both ways it does the same thing.  It doesn't actually open a file.

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Hi Lanae,

According to your email address, I found your purchase record of PDFelement 6 in our system. 

Since PDFelement 6 cannot open XFA files, so I wonder whether your PDFs are XFA files? And for this kind of file, it can be opened in PDFelement 6 Professional

Please let me know if you have any doubts. 

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