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Karine FILLIETTE

Bug after registration

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Hi,

Sorry, I'm French and my English isn't very good.

I bought the application Pro with Apple store. It was difficult to active the application but I did it. But when I convert a pdf to ocr  the application closes brutally. My computer is OS X Yosemite 10.10.5 supported. I am very disappointed and I can't use this application properly.

Can you help me ?

Thanks.

Best regards

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Hi Heidi Chan,

I downloaded the new app. I can't try OCR or other tools because it's a trial version. It ask me an address mail and a key but bought it with Apple Store. I don't have them… Only an invoice. How can I do to have them ?

Thanks for your help.

Best regards

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Hi.

I have the same issue as Karine and am also running Yosemite (OS X 10.10.5). 

  1. Just purchased PDFElement6 Pro
  2. When tried converting using OCR tool, the application crashes or I get message "preprocessing for support" but no progress
  3. It provided a link to a new application PDFElement, but this is a trial version

Can you provide a fix?

Thanks,

Tim

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Heidi,

I tried to download the link that you shared with Karine, but got the following:

PDFelement 6 is damaged and can't be opened.

Please provide a fix.

Tim

 

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On 3/2/2019 at 5:47 PM, Tim Barry said:

Heidi,

I tried to download the link that you shared with Karine, but got the following:

PDFelement 6 is damaged and can't be opened.

Please provide a fix.

Tim

 

Hi Tim,

I managed to install the link application but unfortunately this new application requires a license key that we do not have with Apple store.
I wrote an email directly to Wondershare (with my Apple invoice) but I have no answer.
Have you made any headway with this problem on your side ?

Best regards.

Karine

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