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Richard Muccio

Why does pdf Element 6 Pro put password protect on some documents? How to stop that?

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I just bought pdf Element 6 Pro and some of the documents are password protected - but they are not supposed to be. If I open inside of Chrome, there is no problem filling out the form. However, if I open it in pdf Element 6 Pro, it has a password protection and I cannot fill in the form. Is this just a way for pdf Element to get you to buy the password remover app? Any suggestions?

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Hi Richard,

I am guessing that the file you need to deal with is a form or application which download on third party. Then the password our program reminded is a kind of permission password which not allow to change the content of the form but only for filling it. We have receive the same report like yours, it is not a problem, but our team will have it improved to hidden that kind of reminder in order to dismiss the misunderstanding. 

Hope that explains

Good day

Tia

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