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g flores

EDITS DO NOT APPEAR IN SAVED PDF

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Hello,

I am new to this forum thing, so I am not sure if I am doing it correctly. Nevertheless, here is my problem and perhaps if this isn't the place to post it, someone can direct me to where it should go.

I purchased the PDFelement Pro this past weekend and modified a 2-page pdf file. Nothing major at all. I underlined a few sentences and highlighted a few more. 

It looks great in PDFelement Pro, but when I save it and open it using anything other programs, most of my edits are gone.  

Saved in PDFelemennt Pro (on MacBook Pro)

42851266_ScreenShot2019-03-04at5_12_33PM.thumb.png.02663b67d61c062d1a9f31a64f6b278a.png

When opened in Preview (On MacBook Pro)

111134490_ScreenShot2019-03-04at5_12_52PM.thumb.png.08c21b6a43ca7b1c7aa3d19bf458f78b.png

Can anyone assist in how I can get these changes to exist outside of PDFelement Pro? 

Thanks in advance,

G

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I went back and started again with the original document and redid the highlights and the underlining and now when opened with any other program, I have these boxes that appear. Good lort! Did I just waste $100 on this program!?2068599066_ScreenShot2019-03-04at7_58_06PM.thumb.png.410bf5776cdcdb0e6cd9645c73497f72.png

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Hi there

I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? 

With more details then we can do best to help with that.

Thank you for your cooperation in advance.


Good day

Tia

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