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I have run into multiple issues with the PDF Element Pro.

  • 1)  After saving a file and reopening, receive font error "Cannot extract HelveticaNeueStdLTMed.  Some glyphs may be missing. Some text may not display correctly." 
  • When selecting text to edit, the font shown in the properties tab is not correct.  For example, the text selected is HelveticaNeueStdLTMedCon.  The font shown in the dropdown box is HelveticaNeueStdLT.
  • When extracting pages, all the font information does not seem to be transferred to the extracted pages.  Multiple times I have extracted pages only to have some text show up as Arial instead of the font it should be. 
  • The PDF files from PDF Element Pro does not seem to follow industry standards.  When preflighting pdfs from PDF Element Pro we receive errors relating mostly to font errors and sometimes color issues. At first I thought it was related to the fonts we were using.  But I found that if I open the file in Nitro PDF 12 and just re-save it, the issues go away.  

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Hi Bryan,

I am sorry for the inconvenience that caused to you. To help us find the reason and fix the problem, can you send us your PDF file where you encounter this problem? Can you also take a screenshot to show us the error so that we can have a test on our side? 

With more details then we can do best to help with that.

Thank you for your cooperation in advance.

Hope that helps,

Tia
 

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