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dsirius

Opened PDF file is blank instead with text and images

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Opened PDF file is blank instead with text and images
See attach 1

If I click on Page menu - I can see a preview of pdf file wich has some text and images.
See attach 2.

I can see pdf file only if I select File menu - and after that I select another tab menu like File, Edit  etc.
Even so some text is missing from the pdf file.
See attach 3.

When I tried to open another pdf files in new tab - a blank pdf file shows instead.
I had to repeat - select File menu - and after that I select another tab menu like File, Edit to see the proper PDF file.

I'll send this pdf file by email.
 

Opened PDF file blank instead with text and images 1.jpg

Opened PDF file blank instead with text and images 2.jpg

Opened PDF file missing text 3.jpg

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Hi Dsirius,

Thank you for your feedback, I have tested some files on our end and they display well. Then I am guessing that might happened in particular file, then can you send us the sceenshoted file for a further test? We will keep your file on high confidential. Or you can send you file to our e-mail: pdfelement@wondershare.cn

Thank you for your cooperation in advance.

Have a nice day,

Tia

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Hi there,

Thank you for your e-mail.

We have will a further check on this issue, and hope they will have a solution as soon as possible.

Have a nice day.

Tia

 

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