Jump to content
Eric Yeung

PDFelement 7 for existing users

Recommended Posts

In less than one year after I purchased PDFelement 6 Pro, rather than adding new features to it, they released PDFelement 7.  Why are they doing that?  I guess that's needless to say.

So whats going to happen to the existing users? Well, according to the email sent out, existing user can upgrade to PDFelement 7 for one year.  Yes, one year, what is going to happen after one year?  Nobody knows.  Paying extra to migrate from 6 to 7 is not an option now.  That's not a very good way to treat existing customers.  

Share this post


Link to post
Share on other sites

If you currently have PDFelement 6 the upgrade to PDFelement 7 is free, and the website indicates that you can keep using your PDFelement 6 installation, as version 6 and version 7 are independent products. Looking back at my invoice from November 2018, the purchase of PDFelement 6 Pro included a compulsory purchase of a 2-year “warranty” for $4.95; at least I do not recall any means to remove the warranty from my cart.¹ I would guess that the warranty that you and I purchased for PDFelement will remain valid for the 2-year period from the purchase date.

Looking at the Plans & Purchase page on the website, the buying options are either a perpetual license or a 1-year subscription. The annual subscription model has been adopted for numerous applications that are not freeware. So, guessing again, PDFelement 6 users, a free upgrade to version 7 is offered for the subscription service.

Someone would have to confirm this, but given what I can see, this is my synopsis.

¹ And what exactly is a warranty in terms of software? More likely this was a mistranslation, as Wondershare is a Chinese company.

Share this post


Link to post
Share on other sites

Hi, I have quite the same problem.

I ordered PDFelements Pro 6 less than a week ago.
Is there a grace-period for customers?

Or do I have to apply my 30-day-money-back?

Share this post


Link to post
Share on other sites

Hopefully, someone from Wondershare will chime in on this matter. I cannot recall if I purchased a perpetual license or the subscription, but given that I have the 2-year warranty, I would guess that my current license is perpetual. That would also make sense, as I would not desire to be pinged each year if it turned out that PDFelement was sorely lacking in terms of my needs. For the most part I use PDFelement to clean up the final version of reports authored by my co-workers or myself that were exported from Microsoft Word.

I have been playing with forms for the past two days, and after upgrading to PDFelement 7 Pro, I have found numerous issues with the macOS edition for editing forms. Despite that, I would guess that my general need for a PDF editor has not been altered much from version 6.

Share this post


Link to post
Share on other sites
6 hours ago, Michael Dawson said:

Hopefully, someone from Wondershare will chime in on this matter. I cannot recall if I purchased a perpetual license or the subscription, but given that I have the 2-year warranty, I would guess that my current license is perpetual. That would also make sense, as I would not desire to be pinged each year if it turned out that PDFelement was sorely lacking in terms of my needs. For the most part I use PDFelement to clean up the final version of reports authored by my co-workers or myself that were exported from Microsoft Word.

I have been playing with forms for the past two days, and after upgrading to PDFelement 7 Pro, I have found numerous issues with the macOS edition for editing forms. Despite that, I would guess that my general need for a PDF editor has not been altered much from version 6.

That so called 2 year warranty is a download warranty.  If you somehow misplaced your file and need to reinstall it, it just gives you a link to download.  Don't be mistaken there is any sort of warranty.  I don't even know why they have this kind of warranty.  They might have make it as separate product, but it is the same product to me.  Perpetual licence you might think it is, but let me tell you this, sooner or later they are going to stop updating the older version and you wont be able to open certain documents and had to buy newer version.  

Upgrading to 7 is only good for one year so all the existing users are destined to stuck in this situation.  It's ok if they don't answer or rectify this, I will just post in 20 different websites and make sure people aware what they are buying into. 

pdfelement.jpg

Share this post


Link to post
Share on other sites
6 hours ago, Eric Yeung said:

That so called 2 year warranty is a download warranty.  If you somehow misplaced your file and need to reinstall it, it just gives you a link to download.  Don't be mistaken there is any sort of warranty.  I don't even know why they have this kind of warranty.  They might have make it as separate product, but it is the same product to me.  Perpetual licence you might think it is, but let me tell you this, sooner or later they are going to stop updating the older version and you wont be able to open certain documents and had to buy newer version.  

Upgrading to 7 is only good for one year so all the existing users are destined to stuck in this situation.  It's ok if they don't answer or rectify this, I will just post in 20 different websites and make sure people aware what they are buying into. 

pdfelement.jpg

Hence the reason I noted what is a warranty with regard to software in my original response. I cannot think of any other software that uses such terminology if only because of the fact that software is so fluid. In the 1980s, you could go a few years before an upgrade became available. Updates were far less common, as incremental updates to software were more difficult to distribute in a cost effective manner, as doing so meant completely replacing the physical stock at brick and mortar stores, or offering mail order media. Thus, in the pre-Internet world, software developers were more inclined to hold off on incremental updates in favor of major upgrades to a new version.

As to a perpetual license, I am well aware of exactly what that means as I have been using computers since long before the subscription model came about as a general practice. Software subscriptions were near-exclusively a feature of enterprise-level software that often included client server products such as SAS, Oracle, and other such products. More often than not, such software was well out of reach for small to medium-sized business, let alone individuals, as such software easily had five to six-figure pricing; such software is a classic example of supply and demand, as they catered to much smaller user bases than products such as Microsoft Office, Adobe’s Creative Suite (CS), et al.

Perpetual licenses are what they have always been: user control of what they run on their computer. That stated, the fact that a particular version of software will at some point cease to be supported is the very definition of a perpetually licensed software. With a perpetual license, the user is not cut off because they failed to pay a periodic fee, but as new versions of software become available over time the cost to upgrading from older versions increases. For PDF editors, this is less of an issue, as the PDF specification (intentionally) does not change at a break neck pace—it took 24 years to reach PDF 2.0—and, as it has an underlying intent to be an file format that is useful for archiving content, PDF documents created in older PDF versions continue to be supported.

So, the need to upgrade to a newer version of a PDF editor is to either incorporate new features in the specification or because the current operating system in use no longer supports an older version of the editor. For instance, I cannot run my licensed copy of Adobe Acrobat that I had on my Power Mac G4 Cube on a contemporary Mac because it was a Classic Mac OS product that ran on PowerPC-based Macs. Similarly, if I was still able to run an older 32-bit version of Acrobat developed for (Mac) OS X, the current macOS 10.14 Mojave, is very likely to be the last version of macOS on which I could use that 32-bit version of Acrobat.

Share this post


Link to post
Share on other sites

Hi Eric, Daniel and Michael,

We fully understand what your are concerning about.

PDFelement 7 is a new program from any other older version. We have a new IU, more features, and new Wondershare ID system instead of using licensed code.

This is this first month of launch PDFelement 7, the free upgrade to a yearly membership is our special offer to users who has bought PDFelement 6 or other older version. And it was a limited-time offer within this month. 

All the new user need to pay the subscription with fully price, yearly or life-time. 

Michael is right:  "If you currently have PDFelement 6 the upgrade to PDFelement 7 is free, and the website indicates that you can keep using your PDFelement 6 installation, as version 6 and version 7 are independent products. ". After this month, this special offer will be end, then all the users (new or existed) need to get PDFelement with full price or upgraded price.

PDFelement 6, which is a mature program all ready. Unless there are some new type of files beyond our knowledge when developing PDFelement 6, it can work with all the PDF needs. And we also have a group of loyal users who still use PDFelemennt 5, and work well with that. There is no worry for whether to use PDFelement 7 or PDFelement 6.

It's like someone still using iPhone 6 while others has switched to  iPhone X, XS. The choice is holding on your hand, and we would always like to help when ever you have an issue.

 Best regards,

Tia

Share this post


Link to post
Share on other sites
Guest serra.avatar

What is with teh Lifetime User?

Share this post


Link to post
Share on other sites
Guest lost_customer
On 6/12/2019 at 11:25 AM, Tia said:

Michael is right:  "If you currently have PDFelement 6 the upgrade to PDFelement 7 is free, and the website indicates that you can keep using your PDFelement 6 installation, as version 6 and version 7 are independent products. ".

This ist not correct. I'm having PDFelement 6 Pro and I'm unable to register PDFelement 7. I'm forced to pay the full price for a perpetual license or a subscription.

Please let me mention that I completely reject software subscriptions. All software whose manufacturers have switched to a subscription model, I've recently replaced by alternatives. To my surprise, I have found some programs that are even better than the previous ones, which were switched to subscription models. The calculation of the subscription providers does not work with me. By switching to other software they get no more money from me.

Here are some reasons why I totally disapprove of subscription software:

  • With software I create content that represents a very high value for me. If I do not continue the subscription for some reason, I lose all content. This is by no means acceptable.
  • Over the years, I have to pay a large amount for the subscription. If I have to postpone a subscription payment or can not afford it termporatily, then I can not continue to work because of a relatively small amount compared to the previously paid amount.
  • When I'm forced into a subscription, I lose all control over my investment and budget because I can not decide when to invest, but to be constantly paying.
  • I use a lot of different software on my computer. If I had to pay for everyone for a subscription, the software costs would increase about tenfold. That's not acceptable in any way.
  • With PDF element, I do not earn money directly, but use it as a helper when editing PDF files. So I would pay for a subscription constantly, even if I do not use the software for some time.
  • Experience shows that with subscription models software development slows down and the software gets worse, as manufacturers no longer have to provide equivalent value to get people to buy their software. The subscription always brings in money. And the current experience also shows that the subscription providers constantly increase prices.

So I can tell you, that today you lost a customer who for many years bought software from Wondershare and paid for every upgrade. When I read that Wondershare is switching to subscriptions and improperly increasing the price for perpetual licenses, I looked around for alternatives and found, to my delight, very good ones, which are even better than my PDFelement Pro.

Share this post


Link to post
Share on other sites
Posted (edited)

"This ist not correct. I'm having PDFelement 6 Pro and I'm unable to register PDFelement 7. I'm forced to pay the full price for a perpetual license or a subscription." 
I can confirm this.  Same situation here;

Even more.   

As a PDF Element 6 pro user, I got a mail from Wondershare that I could use PDFElement 6 for free and that it would be installed as a separate program.  It has been a hassle installing because the free version was not (!) free, and embedded a watermark  in every save.  So I bought the app yesterday and decided not to wait for the pro version update.  So now I have PDFelement 6 pro and PDFelement 7 side by side on my device, as was clearly indicated when buying the software.     

Seems now that PDFelement 7 keeps pushing for an upgrade?  What upgrade then?  If there is a PDFElement 7 pro available this has definitely not been clear from the info on the site.   If I ask via the help menu in  PDFelement 6 pro if there are any updates: there are not.  

And now I read on this forum that "the brand new PDFelement pro is here".
If so, all I needed was an upgrade?  Why didn't the system lead me to this?  
I don't get it and I'm confused.  Can anybody enlighten me? 

 

 

 

 

 

Edited by Jurgen Tuttens

Share this post


Link to post
Share on other sites

See other post. Uninstalling and reinstalling the pro version enables the 7pro version.  Can't find the logic why 6pro does not indicate it can be upgraded;  Can't find the logic why pro users get a commercial mail pushing them to downgrade to a newer but basic version.  
Case closed.  But not happy due to contradictory information (site / mail / help-upgrade).  

Share this post


Link to post
Share on other sites

Well, it doesn't matter. For those of you who purchased the PDFelement 7 Pro, they will just release PDFelement 8 Pro very soon. Maybe a new version every 12 -18 months? At most 24 months.  While the perpetual licence is real, the true usability of the program maybe fall between certain time period.  

Share this post


Link to post
Share on other sites
Guest Disgruntled Guest
On 6/12/2019 at 2:25 AM, Tia said:

Hi Eric, Daniel and Michael,

We fully understand what your are concerning about.

PDFelement 7 is a new program from any other older version. We have a new IU, more features, and new Wondershare ID system instead of using licensed code.

This is this first month of launch PDFelement 7, the free upgrade to a yearly membership is our special offer to users who has bought PDFelement 6 or other older version. And it was a limited-time offer within this month. 

All the new user need to pay the subscription with fully price, yearly or life-time. 

Michael is right:  "If you currently have PDFelement 6 the upgrade to PDFelement 7 is free, and the website indicates that you can keep using your PDFelement 6 installation, as version 6 and version 7 are independent products. ". After this month, this special offer will be end, then all the users (new or existed) need to get PDFelement with full price or upgraded price.

PDFelement 6, which is a mature program all ready. Unless there are some new type of files beyond our knowledge when developing PDFelement 6, it can work with all the PDF needs. And we also have a group of loyal users who still use PDFelemennt 5, and work well with that. There is no worry for whether to use PDFelement 7 or PDFelement 6.

It's like someone still using iPhone 6 while others has switched to  iPhone X, XS. The choice is holding on your hand, and we would always like to help when ever you have an issue.

 Best regards,

Tia

I have an eligible account in PDFelement 6 Pro and have followed all of the instructions to get the FREE version 7 update. Nothing happens. No email giving instructions on how to retrieve and install the new version and no response to my email asking for help. The only recourse I see is to go on LinkedIn and amend by review to let the community know how they expect to be treated.

 

Share this post


Link to post
Share on other sites
Guest LGaspar
On 6/5/2019 at 6:12 PM, Eric Yeung said:

In less than one year after I purchased PDFelement 6 Pro, rather than adding new features to it, they released PDFelement 7.  Why are they doing that?  I guess that's needless to say.

So whats going to happen to the existing users? Well, according to the email sent out, existing user can upgrade to PDFelement 7 for one year.  Yes, one year, what is going to happen after one year?  Nobody knows.  Paying extra to migrate from 6 to 7 is not an option now.  That's not a very good way to treat existing customers.  

I totally agree with Eric, I have been exchanging e-mails with Wondershare about this, here's the last one:

Dear Rachel,

 Back to square 1, my complain was about the price of the upgrade from ver. 6 to 7 and your answer was “6 to 7 is not upgrade”. Wondershre’s site is calling it a upgrade, wen I informed you about it, you wrote that the upgrade “is coming in Jul. You can pay via that link to get upgrade directly now.”.

 Less than a year ago, I have paid 86.05 USD for pdf element ver. 6, in 2018-12-27 09:31:46 PDT (order number ************99893K), please inform: of how much will I have to pay for the upgrade to 7.

 Best regards,

 Luís Gaspar

 

Share this post


Link to post
Share on other sites
Guest Mark Adkins

I purchased PDF Element 6 in June.  I somehow was upgrade to 7 and worked on some pdf forms for a client we needed to put into production.  Of course, they included a watermark.   So I had to contact Wondershare and they sent me the link to re-download version 6 and install it.  I had to uninstall 7 and install 6 - and of course, now 6 won't remove the watermark.  It is a pdf form, so of course I've made many changes to it and can't go back to 6.

So, I tried to purchase 7 last night.  My credit card was declined (fraud alert from BofA - apparently their website is a Chinese website).   The price last night was $69.  I go back to their site today and now the version 7 Pro (same version as last night) is showing as $99.  Is this some kind of scam??

Share this post


Link to post
Share on other sites

Oh, and to top it off - every time I log into the Wondershare portal, my purchase (same email address) doesn't show up in the portal as a product or an order even though I have my product registration information in an email and used it to license version 6

Share this post


Link to post
Share on other sites
Guest
You are commenting as a guest. If you have an account, please sign in.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


Get started with PDFelement today.

Try PDFelement Pro Try PDFelement Pro

Powered by Invision Community

Start your free trial!

Skip and Download

×
Start your free trial!

Skip and Download

×
×