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aab2267

Registration Code Record Does Not Exist

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Hey Everyone,

So I purchased a perpetual academic license for PDFelement 7.0.2 for Mac and I created my Wondershare ID with the licensed email. Downloaded the correct version that was provided in my registration email. When I copy and paste the registration code on Wondershare account to redeem the code I get an error. I am attaching photos. I emailed and received a generic response that did not help me whatsoever. I am pretty fluent with computers and this seems to be an error not on my end, but maybe I am missing something.

I would appreciate any help in solving this mystery.

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Screen Shot 2019-06-29 at 7.59.12 AM.png

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Screen Shot 2019-06-29 at 8.41.48 AM.png

Screen Shot 2019-06-29 at 8.41.18 AM.png

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Hi there,

I have foind your ticket on our support and customer service has helpd you with this issue.

Hope you enjoy in using our program.

Have a nice day,

Tia

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